Assistant Reservation Manager at Accor

Aswan, Aswan, Egypt -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

23 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hotel Management, Hospitality, Business Administration, Reservations Management, Inventory Management, Communication Skills, Customer Service, Organizational Skills, Multitasking, Detail-Oriented, Time Management, Prioritization Skills, Global Distribution Systems, PMS, Microsoft Office, Guest Relations

Industry

Hospitality

Description

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description The Assistant Reservations Manager supports the Reservations Manager in ensuring the smooth operation of the Reservations Department, contributing to optimal occupancy, revenue performance, and exceptional guest experience in line with Accor and Mövenpick brand standards. The role focuses on accurate reservation handling, effective inventory management, and close coordination with Front Office, Sales, and Revenue teams to meet operational and commercial objectives. Key Responsibilities: Ensure the daily operations of the Reservations Department run smoothly — manage departmental checklists, monitor tasks and ensure timely completion and review Maintain strong coordination with other hotel departments (Front Office, Groups/Events, Sales/Revenue, and others) to align room allocations, group reservations, room-blocks, pick-up lists, and guest needs Monitor room inventory, room-block allocations, and collaborate with the Groups Department for group bookings, rooming lists, and adjustments as needed Handle guest enquiries, reservation requests, modifications, cancellations — including from travel agents, corporate accounts, OTAs and direct channels — ensuring accuracy, timely response, and excellent guest communication Prepare and submit regular reports (daily, monthly or as required) on reservations performance to senior management/administration Ensure compliance with all hotel policies and standards (brand standards, hygiene/safety where applicable, data privacy for guest information) Perform any other duties as assigned by management, especially in support of operational and guest-experience goals Qualifications Degree or diploma in Hotel Management, Hospitality, Business Administration or related field Minimum 3 years’ experience in hotel/resort operations, ideally in a Reservations Supervisor or similar role in a luxury hotel/resort environment Strong knowledge of global distribution/reservation systems (e.g. PMS such as “Opera”) and proficiency in standard office software (e.g. Microsoft Office) Excellent communication skills (written and verbal), customer-service orientation, ability to interact professionally with guests, travel agents, corporate clients Good organizational, multitasking, detail-oriented, time-management and prioritization skills Job-Category: Sales & Marketing Job Type: Permanent Job Schedule: Full-Time

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Assistant Reservations Manager supports the Reservations Manager in ensuring the smooth operation of the Reservations Department, focusing on accurate reservation handling and effective inventory management. This role involves close coordination with various hotel departments to meet operational and commercial objectives.