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Assistant Reservation Manager at Accor

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Standard Operating Procedures, Room Occupancy, Customer Service, Team Management, Sales Coordination, Upselling, Guest Relations, Reservation Systems, Communication, Training, Inventory Control, Briefing, Hygiene Standards, VIP Management, Rate Queries

Industry

Hospitality

Description

Company Description Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines. Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property. Job Description Operational Adhere to the Standard Operating policies & Procedures. Ensure maximum room occupancy within agreed overbooking policy Ensure that incoming and outgoing telephone calls are handled promptly and courteously. Ensuring all calls are handled according to Resa Vision training Check the grooming and hygiene of the team. Conduct briefing for Reservation team Communicates with RDM & FOM all information likely to be interest to them Closely liaise with Sales & Marketing Preparing the reservation team with different rate query and training the team To practice up selling of rooms Ensuring that the team strives for achieving the budget and goals of the department Ensuring that the guest special requests are taken care of. Ensuring that the airport pick up and drop is communicated to concierge chief well in time Ensuring the all VIP to be marked on the system as VIP Making sure that the Opera system does not have double guest profile Ensuring that the field picked up in Opera are accordingly to the guest information Reports to be in proper manner Ensuring that the inventory is properly controlled Job-Category: Revenue Management & Pricing Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Assistant Reservation Manager is responsible for adhering to standard operating policies, ensuring maximum room occupancy, and managing the reservation team. They will also handle guest special requests and maintain communication with other departments.