Assistant Reservations Manager (Ho Chi Minh Based) at IHG Career

, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

0.0

Posted On

15 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservations, Leadership, PMS, English, Team Management, Inventory Control, Overbooking Management, Guest Service, MS Office, Detail-Oriented, Revenue Reports, Cost Control, Professionalism, Guest-Focused, Hospitality Standards, Coaching

Industry

Hospitality

Description

Vision & Brand Commitment As Assistant Reservations Manager, I fully embrace the vision of Six Senses to help people reconnect with themselves, others, and the world around them. Guided by our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsibility, playfulness, and pioneering wellness, I am committed to delivering exceptional guest journeys while developing hosts to become the very best versions of themselves. Sustainability Commitment Sustainability remains at the core of Six Senses operations. I will ensure compliance with all environmental and social responsibility directives, including waste reduction, elimination of single-use plastics, responsible sourcing, and adherence to Sustainability Guidelines. Out of the Ordinary Experiences I will deliver “Out of the Ordinary” experiences that inspire, delight, and create meaningful stories. By blending innovation, surprise, authenticity, and thoughtful details, every guest interaction will be transformed into a memorable wellness journey. Key responsibilities include: * Support daily room reservation operations for local and international markets. * Ensure all reservation inquiries and emails are responded to within 24 hours. * Handle guest requests related to room types, special arrangements, and approved discounts. * Maintain accurate reservation data in the PMS. * Monitor travel agent allotments and overbooking situations. * Coordinate closely with Revenue, Front Office, Sales, and related departments. * Assist the Reservation Manager in overseeing daily operations, staff scheduling, performance management, and team development. * Support training, coaching, and supervision of reservation team members. * Prepare reservation reports and support performance tracking. * Ensure compliance with Six Senses standards, brand values, and resort policies. * Handle guest issues professionally and maintain excellent service quality. Responsible Business & Compliance All operations will be conducted ethically, transparently, and in compliance with local laws and company policies. I will ensure a safe and secure environment for guests, hosts, and assets while maintaining positive relationships with local communities and stakeholders. Skills & Experience The role requires: * 3+ years in reservations, including 1 year in a leadership role * Strong knowledge of PMS (e.g., OPERA, MSC) and reservation systems * Good command of English; additional languages are a plus * Strong leadership, training, and team management skills * Experience in inventory control, overbooking management, and guest service * Proficient in MS Office (Excel, Outlook, Word) * Detail-oriented, organized, and able to work under pressure * Understanding of revenue reports and cost control * High level of professionalism and guest-focused mindset * Familiar with luxury hospitality standards I maintain a thorough understanding of Six Senses brand standards, operational guidelines, and service philosophy. Who we are Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness. Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them. You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences. It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us. Let the journey begin. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Responsibilities

The Assistant Reservations Manager supports daily room reservation operations for local and international markets, ensuring timely responses to inquiries and handling guest requests while coordinating closely with other departments. This role also involves assisting the Reservation Manager in overseeing daily operations, staff scheduling, performance management, and team development through training and supervision.