Assistant Reservations Manager - Holiday Inn and Suites Dubai Science Park at IHG Career

, , United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Guest Service, Communication, Attention To Detail, Problem Solving, Decision Making, Tech Savvy, Organizational Skills, Team Development, Operational Excellence, Revenue Management, Reservation Systems, Data Analysis, Customer Experience, Coaching, Motivating

Industry

Hospitality

Description

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for an Assistant Reservations Manager who can lead with confidence, inspire a high-performing team, and ensure every booking journey is seamless from first inquiry to final confirmation. You’ll combine operational excellence with a genuine passion for guest experience, making sure every interaction reflects our brand standards and leaves guests feeling informed, valued, and excited about their stay. A little taste of your day-to-day Every day is different, but you’ll mostly be: ● Leading, coaching, and motivating the reservations team to deliver exceptional guest service at every touchpoint ● Overseeing all reservation activities to ensure accuracy, efficiency, and compliance with brand standards ● Managing, monitoring, and optimizing inventory, rates, availability, and promotions in line with revenue strategies ● Acting as the main escalation point for complex reservations, guest concerns, and special requests ● Ensuring IHG Rewards Club members and returning guests are consistently recognized and their preferences honored ● Analyzing booking trends, pick-up reports, and performance data to support forecasting and revenue decisions ● Collaborating closely with Revenue Management, Front Office, and Sales teams to maximize occupancy and guest satisfaction ● Maintaining up-to-date knowledge of hotel services, packages, and promotions to guide both guests and the team ● Ensuring reservation systems, procedures, and records are accurate, compliant, and well maintained What we need from you ● Proven experience in reservations or front office operations, with leadership or supervisory experience preferred ● Strong communication skills – you lead by example and communicate with clarity, warmth, and confidence ● Excellent attention to detail and organizational skills to ensure accuracy and consistency ● Strong problem-solving and decision-making skills, especially in a fast-paced environment ● Fluency in the local language – additional languages are an advantage ● Tech-savvy and comfortable with reservation systems, reporting tools, and basic financial concepts ● A guest-centric mindset with a passion for service excellence and team development What you can expect from us We give our people everything they need to succeed. From a competitive salary that rewards your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts, and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.

Responsibilities

The Assistant Reservations Manager will lead and motivate the reservations team to provide exceptional guest service while overseeing all reservation activities. They will also manage inventory, rates, and promotions, ensuring compliance with brand standards.