ASSISTANT RESERVATIONS MANAGER

Mandarin Oriental Mayfair, London is looking for an Assistant Reservations Manager to join our Reservations team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Mayfair, London is the newest jewel which has opened in the heart of Mayfair. It’s another world; an oasis of calm in the heart of the city, with the most attentive service. A world that’s all about our guests.

• To have full knowledge of all rates, (rack, negotiated and promotional etc.), room types, overall hotel product and hotel’s primary competition and drive this with the team, communicating all rate loading for the hotel and ensure all relevant team members and departments are aware of new rates and packages and are selling accordingly.
• To ensure the team demonstrates strong knowledge and delivers high performance in effectively selling all hotel facilities—including Spa and F&B offerings—tailored to each guest’s needs.
• To lead and ensure the delivery of ‘best practices’ in terms of current business processes e.g. timing & quality of responses, system usage/development to ensure seamless transient experience. Core processes should be trained and followed via controlled ‘standard operating procedures’ (SOPs).
• To lead the Reservations team and ensure the smooth day to day running of the Reservations department.
• To ensure the team completes all tasks on a daily basis to ensure a smooth efficient running department.