Assistant Reservations Manager at Numo Hotels & Resorts

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservations Management, Customer Service, Problem Solving, Team Leadership, Communication, Organization, Attention to Detail, Computer Literacy, PMS Knowledge, GDS Experience, Microsoft Office, Hospitality Industry Knowledge, Guest Relations, Training, Relationship Building, Multilingual Skills

Industry

Hospitality

Description

About Us At Numo Hotels & Resorts, we exist to redefine the essence of hospitality through a New Modern approach - that’s what our name, NUMO, stands for. It’s a philosophy that combines sophisticated simplicity and a strong sense of place with fresh ideas, where every detail is created with today’s traveler in mind. We design destinations that feel both grounded in culture and forward-thinking, offering experiences that stay with you. Our three key pillars - curiosity, passion, and aesthetics - form the foundation of who we are. They shape our culture, inspire creativity, and drive us to craft truly memorable moments for both our guests and our people. Alongside these, our values of integrity, teamwork, respect, kindness, and creativity guide how we collaborate and grow together. Our portfolio includes Numo Ierapetra (Curio Collection by Hilton), Numo Mykonos and Conrad Corfu (opening in 2026), the newest addition to our expanding family. By joining us, you don’t just become part of a resort - you become part of a group that values growth, connection, and the pursuit of excellence across some of Greece’s most authentic destinations. Key Responsibilities: Support the Reservations Manager in overseeing the daily operations of the Reservations Department. Monitor no-shows, cancellations, and overbooking situations. Respond promptly, professionally, and courteously to booking requests via email, phone, web booking systems, or other channels. Track advance payments, confirmations, modifications, and cancellations, ensuring accurate records are maintained in the PMS. Maintain an organized guest database, including profiles, special requests, and other relevant information. Possess full knowledge of room types, layouts, locations, and features to support optimal allocation and maximize yield. Stay updated on room rates, packages, discounts, special offers, and other benefits to provide accurate information to guests and team members. Work closely with the Front Office and other departments to ensure seamless guest experiences, including arrangements such as airport transfers and VIP benefits. Assist in training, guiding, and supervising the reservations team, ensuring high performance and adherence to hotel standards. Build and maintain strong relationships with existing and new customers to encourage repeat bookings. Demonstrate a high level of organization, accuracy, and attention to detail while working effectively under pressure in a fast-paced environment. Resolve issues with professionalism, strong problem-solving skills, and a guest-focused approach. Minimum of 2 years’ experience in the reservations department of a 5-star hotel, ideally with supervisory or leadership exposure. Certificate or diploma from an accredited School of Tourism. Excellent command of English; additional languages, preferably German, are considered an advantage. Strong computer literacy and excellent knowledge of Microsoft Office. Experience with GDS, IDS, OTAs’ extranets, and Property Management Systems, preferably Opera. Excellent communication and organizational skills combined with a strong team spirit. Previous experience with Hilton Hotels & Resorts or other international hotel chains will be considered an asset. A salary that makes Mondays better – Competitive pay for your awesomeness. Training that’s anything but boring – On-the-job learning and workshops to keep you sharp. Grow while you glow – Opportunities for professional development at every step. Take advantage of exclusive employee discounts on hotel stays worldwide, made possible through our partnership with a leading international hotel chain. Enjoy dreamy getaways at various destinations around the globe! But before we meet, check out the main VALUES that represent the company and thus we are looking for in you: Teamwork – We’re stronger together! Integrity – Do the right thing, even when no one is watching! Respect – We honor all voices, and every idea counts! Kindness – A smile goes a long way! Creativity – If you can think outside the box and color outside the lines, you're our kind of person! Turn your passion into a career! We are an equal opportunities employer – All applications will be considered as confidential. Only suitable candidates will be contacted. #ShapeTomorrow

Responsibilities

Support the Reservations Manager in overseeing daily operations and monitor booking situations. Respond to booking requests and maintain accurate records in the PMS while ensuring seamless guest experiences.