REQUIREMENTS:

• Strong verbal and written communication skills
• Full proficiency in English and Italian; an additional language is preferred
• Problem-solving and team-work skills
• Must be flexible and able to work on weekends and holidays, if needed
• Must be discrete and have a professional appearance and behavior
• Strong computer and IT literacy
• An experience in a similar position within a luxury environment is considered a plus

DUTIES AND RESPONSIBILITIES:

• Operate the guest service properly, efficiently and with profitability
• Support the Resort Manager ensuring that Legendary Quality Standards, policies and procedures of Mandarin Oriental, Lago di Como are properly understood and followed
• Support the Resort Manager maintaining a very high standard of behavior and grooming
• Ensure accurate and prompt communication of information and guests’ requests to all relevant departments
• Support all guests’ complaints and specific guests’ requests by cooperating with all departments
• Greet and escort guests to their rooms if needed
• Provide prompt assistance to guests in the lobby and Front Office area
• Provide high quality service by responding to requests promptly, efficiently and courteously during check-in, check-out, and throughout the guests’ experience
• Supervise guests’ incoming and outgoing correspondence
• Perform any other reasonable duties as required by the Resort Manager