Assistant Restaurant General Manager - Becca Restaurant & Garden, The Histo at Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

Virginia Beach, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

0.0

Posted On

08 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Satisfaction, Service Excellence, Teamwork, Performance Feedback, Hiring, Mentoring, Financial Management, Budgeting, Forecasting, Service Quality Standards, Training Programs, Asset Protection, Cash Handling, Floor Management, Coaching, Performance Evaluation

Industry

Hospitality

Description

Overview The Restaurant Assistant General Manager manages restaurant operations to achieve customer satisfaction, quality service and compliance while exceeding financial goals. This position is responsible for the long and short term planning and day to day operation of the Outlet with the collaboration of the Outlet General Manager, oversees the Outlet in the absence of the General Manager and operates as MOD for neighboring outlets as needed. Assists in recommending policy and procedural changes as well as implementing and monitoring departmental budget.The Restaurant Assistant General Manager reports to the Restaurant General Manager. Responsibilities • Develop a culture that promotes effective communications, service excellence, teamwork, performance feedback, recognition, mutual respect and Associate satisfaction.• Hire, retain and mentor restaurant managers, supervisors and serving staff to establish successful operation of the asset. Collaborate with assigned recruiters to determine and implement hiring guidelines and standards. Sets short-term and long range goals in collaboration with Restaurant General Manager to ensure the achievement of the outlets defined performance metrics.• Practices responsible financial management of assigned assets at all times. Works with Restaurant General Manager to develop annual business plans and budgets, to accurately forecast financial performance and to deliver financial results in accordance with those budgets.• Drives guest satisfaction by maintaining service quality standards; this is accomplished by overseeing the implementation of written standards of service for all servers, bartenders and assistants and proper utilization of training programs and booklets.• Ensures that all assigned assets are properly maintained and protected; by responsibility maintaining all front and back of house cleanliness standards, security of all storage rooms and proper utilization of the work order process.• Ensures that all services are properly set to standard at required time. That all billing practices and guest reports are completed in a timely fashion and properly completed.• Ensures proper Cash handling, gratuity and billing responsibilities; including adhering to all divisional and departmental SOP’s and cash control procedures.• Actively engages with internal and external guests through variably scheduled Floor Management Shifts on a regular basis; ensures timely and proper coaching and evaluation of associate and management performance. Maintains client point of contact status for VIP and Ownership functions.• Maximizes Associate performance and positive morale by serving departmental Associates, through our Lead People, Manage Processes philosophy.• Works collaboratively with colleagues in Support disciplines such as Sales & Marketing, Culinary, Facilities and Procurement & Cost Management to maximize the performance of the outlet.• Provides regular and effective updates to the Restaurant General Manager on the performance of the outlet and the leaders in the department during weekly 1-1 meetings as well as participation in the standing property meeting structure Qualifications Type Qualification Skill - Be proficient in Word and Excel Skill - Possesses good leadership and organizational skills Skill - Knowledge of wine and wine tasting Experience - Five years or more experience in a high volume restaurant business Experience - Good knowledge of the restaurant industry Experience - Experience working in a corporate atmosphere Experience - College of trade school education preferred Experience - Culinary background

Responsibilities

The Assistant General Manager is responsible for managing daily restaurant operations to ensure customer satisfaction, service quality, and compliance while achieving financial targets. This role involves overseeing the outlet in the General Manager's absence and collaborating on long and short-term planning and departmental budget implementation.