Assistant Restaurant Manager (Chinese Restaurant) at IHG Career

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

0.0

Posted On

03 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Staff Management, Customer Satisfaction, Inventory Management, Training And Development, Menu Planning, Budgeting, Vendor Relations, Compliance Management, Event Coordination, Shift Scheduling, Food And Beverage Operations, Preventive Maintenance, Conflict Resolution, Marketing, POS Systems

Industry

Hospitality

Description

Your Day To Day Public * To have a close working relationship with all stakeholders, restaurant managers and guests. * Interact with outside contacts * Guests – to ensure their total satisfaction * Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc. * Regulatory agencies – regarding safety and compliance matters * Recommend and/or Initiate disciplinary or other staffing/human resources-related actions in accordance with company rules and policies * Work closely with Restaurant Manager on planning and executing restaurant promotional activities. * Wear your uniform with pride and grooming as per hotel standard. * To assist other outlet’s or department whenever requested by the HOD. Financial * Assist in controlling and analysing quality levels of products and service, guest satisfaction, merchandising and marketing, operating costs and sanitation. * Develop formal training plans and conduct on the job training sessions for Food & Beverage department employees. * Assist with the compilation of new menus (F&B) and ensure POS form raised with correct pricing. * Handle festive reservations as well as seasonal promotions reservations and billing, including the sending of pro-forma invoices. * Actively provide feedback on products and what can be implemented to achieve the budget. * To manage overtime and casual labour costs effectively Guest Experience * Organize and coordinate all F&B Marketing and promotional events like appreciation events for the departments. * Ensure guests are greeted upon arrival. Respond appropriately to guest complaints * Maintain the guest database for the hotel’s F&B special events. * Respond to all guest’s enquiries in regards to the Food and Beverage department and its operations. Responsible Business * Ensure that all restaurant facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes. * Actively check all menus and collaterals and other sales products to ensure we are OBSM compliant. * Schedule employees to ensure proper shift coverage. * Attend and contribute to daily and weekly Food & Beverage departmental meetings. * Supervise day-to-day shift activities of one or more food and beverage outlet(s). * May serve as Manager on Duty. Perform other duties as assigned. * Actively check restaurant furniture’s and operating equipment’s are in order and in working condition. * Responsible to update restaurant preventive maintenance list and report to Engineering for any defects/faulty

Responsibilities

The Assistant Restaurant Manager is responsible for overseeing daily food and beverage operations, including staff supervision, inventory control, and guest satisfaction. They also assist in marketing, menu planning, and ensuring compliance with safety and sanitation standards.