JOB SUMMARY:

Oversee dining room operations as scheduled including day tours, and special functions.

• Work closely with the Kitchen Manager and Assistant to maintain a professional operation, ensure product quality and plate presentations.
• Maintain labor costs in accordance with financial plan, seasonal business levels, and special events.
• Oversee the regular service of the dining room and Arizona Steakhouse to ensure professional operation and consistently high quality of service. Emphasis on dining room management should focus on the lunch and dinner seating’s with supervision of breakfast seating’s conducted on an as needed basis.
• Work with the Food & Beverage Trainer to administer a comprehensive training program for Servers, Dining Room Bussers, Host/Hostess’, Cashiers, Cocktail Servers and Bartenders.
• Work with Assistant Managers on continual management training.
• Counsel with Assistant Managers for recommendations and approval of all promotions for the dining rooms, lounge and employee cafeteria.
• Review and approve all annual reviews for the hourly employees. Consult with Food & Beverage Director on the annual performance reviews for Assistant Managers.
• Conduct corrective action as necessary and approve all corrective action administered by Assistant Managers.
• Approve all change of status forms effecting Bright Angel front of house staff.
• Oversee and approve schedules for front and back of the house positions.
• Supervise all monthly inventories.
• Responsible for the maintenance of sanitation standards for the dining rooms, lounge and employee cafeteria in accordance with company, National Park Service, and Serve Safe standards.
• Responsible for establishing and overseeing side work duties, special opening and closing duties for front of the house staff.
• Responsible for all VIP reservations for the Arizona Steakhouse dining room.
• Responsible for shift meetings, communicating specials and other pertinent information to staff.
• Communicate with Assistant Director on live entertainment bookings for the lounge.
• Adhere to all safety, risk management and environmental policies.
• Ensure staff is adhering to risk management procedures including, but not limited to, wearing personal protective equipment, MSDS location and comprehension, ergonomics and slip and fall.
• Project a commitment to Xanterra South Rim environmental policies.
• Be accountable to NPS survey results and goals. Hold leadership team and hourly employees accountable for performance to achieve results.
• Be accountable to Unifocus survey goals and results. Hold leadership team accountable for performance to achieve desired results.
• Other duties as assigned