Full job descriptionRestaurant Manager – New York Cafe - NEW LOCATION

An exciting opportunity to lead, develop and grow an established business in a new site!

About New York Cafe & Restaurant North London

New York Cafe Hampstead started over seven years ago with a simple idea: to bring a taste of American-style food and hospitality to the heart of Hampstead.

What began as a small idea has grown into an established local business, building a loyal customer base and a reputation for good food, friendly service and a welcoming atmosphere.

We are proud of what we have achieved so far, but we believe there is so much more potential to unlock. As we continue to develop and grow, with our new restaurant offering, we are looking for an ambitious, bubbly and commercially minded Restaurant Manager to help lead us into our next chapter.

Restaurant Manager – A Great Opportunity to Make Your Mark!

Are you a bubbly, confident and passionate hospitality professional who knows how to run a successful restaurant and bring out the best in a team?

We are looking for an enthusiastic, self-motivated and commercially minded Restaurant Manager to take the lead in our business.

This is more than just a management position. We are looking for someone who will treat the business as their own, take pride in its success and actively look for ways to grow, improve and deliver an exceptional customer experience.

We want someone with personality, leadership skills and a genuine passion for hospitality. Someone who doesn't simply manage a shift but takes ownership, makes things happen and brings fresh ideas to the table.

The Role & Responsibilities

• Lead, motivate and inspire the team, creating a positive and professional working environment.
• Be a confident and approachable leader who leads by example.
• Deliver an excellent customer experience and make every guest feel welcome.
• Build strong customer relationships and develop a loyal customer base.
• Drive sales, identify new business opportunities and introduce creative ideas to increase revenue.
• Train, develop and support staff to bring out their full potential.
• Maintain high standards of service, food quality, cleanliness and presentation.
• Actively improve customer satisfaction and our online reputation, including Google reviews and ratings.
• Take ownership of the day-to-day running of the business and ensure everything operates smoothly.
• Identify problems, find solutions and make sensible decisions without needing constant direction from the owners.
• Bring fresh ideas and take the initiative to improve the business.
• Operations, Administration & Team Management
• Manage stock levels, inventory and ordering to ensure the restaurant is always adequately stocked while minimizing waste and unnecessary costs.
• Oversee stock control, supplier orders, deliveries and stock rotation.
• Ensure all deliveries & invoices are thoroughly checked and report and deal with any descrepancies.
• Prepare and manage weekly staff rotas, ensuring the business is appropriately staffed in line with trading requirements.
• Manage staff holidays, holiday requests and cover arrangements to ensure smooth business operations.
• Monitor staff attendance, punctuality and timekeeping, addressing any issues promptly and professionally.
• Take responsibility for staff-related matters, including performance, conduct, motivation, attendance and workplace issues.
• Manage staff training, on boarding and ongoing development.
• Ensure staff follow company procedures, responsibilities and expected standards.
• Handle day-to-day operational challenges independently, resolving issues fairly and efficiently.
• Maintain effective communication with the owners regarding staffing, operational matters and any significant issues requiring their attention.
• Plan ahead, anticipate business needs and ensure the restaurant is always organised and ready for service.

You will ideally be someone who:

• Is bubbly, outgoing, confident and naturally welcoming.
• Is a strong leader with excellent communication and people skills.
• Is a great host who genuinely enjoys interacting with customers.
• Has a positive, can-do attitude and a hands-on approach.
• Is a natural problem solver who can think quickly and stay calm under pressure.
• Is independent, resourceful and confident making day-to-day business decisions.
• Has a commercial mindset and understands how to drive sales and profitability.
• Is passionate about hospitality and takes pride in delivering high standards.
• Is proactive, reliable and takes responsibility rather than waiting to be told what to do.
• Has the ambition to develop the business and make a genuine contribution to its success.

YELLOW

We are not looking for a clock-watcher. We want someone who brings energy, commitment and enthusiasm to the role, takes responsibility and understands that running a successful restaurant requires passion and initiative.

You will have the freedom to make local operational decisions and implement ideas. We expect you to be self-sufficient, while keeping the owners informed and seeking guidance on significant business decisions.

Rewards & Benefits

We believe that great people should be recognized and rewarded for their contribution.

Performance-related bonus for:

• Sales growth against agreed targets.
• Improvements in Google rating and customer reviews.
• Customer satisfaction and repeat business.
• Staff retention, training and team performance.
• Successful implementation of new ideas.

Other Benefits:

• Free staff meals while working.
• 30% dining discount for up to five friends & 50% off for immediate family memebers when dining with us on your days off.
• 28 days paid annual holiday, increasing by one additional day for every completed year of service.
• Workplace pension scheme.