About us

Ilma Beach House is a brand-new beachfront restaurant operation located in the heart of Western Australia's stunning Naturaliste region. Sister venue to Meelup Farmhouse, our venues are known for our commitment to exceptional hospitality, mouthwatering food all in an aesthetically pleasing environment. Our passionate teams provide our guests with unforgettable experiences.

About the role

This is an exciting opportunity to join the talented team at Ilma Beach House as an Assistant Restaurant Manager. In this full-time role, you will play an important role in supporting the management team with the day-to-day operation of our restaurant, helping to ensure consistently high standards of service and guest experience.

What you'll be doing

• Assisting the Restaurant Manager in leading and motivating the team to deliver exceptional customer service including coordination between Front of House (FOB) and Back of House (BOH).
• Oversee dining room operations, ensuring the restaurant runs smoothly and efficiently.
• Assist with staff scheduling, training and development.
• Monitor and maintain high standards of food and beverage service.
• Resolve customer queries in a timely and professional manner.
• Help implement and enforce all health, safety and security policies.
• Support the management team in driving continuous improvement and delivering an exceptional guest experience.

Key Responsibilities

Operational Management

• Monitor floor operations to ensure service quality, cleanliness, and guest satisfaction.
• Maintain opening and closing procedures, including cash handling and reporting.
• Oversee daily reservations and table allocations, especially during peak hours and functions.
• Support inventory control, ordering, and stock management for FOH supplies.

Guest Experience

• Greet, seat, and engage with guests to ensure their experience exceeds expectations.
• Handle guest queries professionally and efficiently.
• Ensure service standards are consistently met and exceeded.
• Build rapport with regular patrons and VIP guests to encourage repeat visits.
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