JOB SUMMARY

Management position that is responsible for the daily operations in Restaurants/Bars, Lounge and Room Service. Position assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises Restaurants/Bars, Lounge and Room Service Departments, where applicable. Responsibilities include ensuring guest and associate satisfaction while maintaining the operating budget. Accountable to ensure standards and legal obligations are followed.

• Interacts with guests to obtain feedback on product quality and service levels.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures all associates have proper supplies, equipment and uniforms.
• Empowers associates to provide excellent customer service within guidelines.
• Handles associate questions and concerns.
• Handles guest problems and complaints, seeking assistance from supervisor as necessary.
• Monitors associates to ensure performance expectations are met.
• Provides feedback to associates based on observation of service behaviors.
• Strives to improve service performance.
• Sets a positive example for guest relations.
• Assists in the review of comment cards and guest satisfaction results with associates.
• Supervises daily shift operations.
• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
• Meets and greets guests.
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
• Ensures compliance with all restaurant policies, standards and procedures.
• Monitors alcohol beverage service in compliance with local laws.
• Manages to achieve or exceed budgeted goals.
• Supervises on-going training initiatives.
• Performs all duties of restaurant associates and related departments as necessary.
• Opens and closes restaurant shifts.
• Uses all available on the job training tools for associates.
• Communicates performance expectations in accordance with job descriptions for each position.
• Coaches and counsels associates regarding performance on an on-going basis.