CANDIDATE PROFILE:

• Minimum of 2-3 years of experience in a similar role within a luxury hotel or fine-dining establishment.
• Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team.
• Excellent communication skills in English (additional languages are a plus).
• In-depth knowledge of food and beverage operations and service standards.
• Exceptional organizational skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• A proactive and guest-focused attitude with a passion for delivering high-quality service.
• Flexibility to work varied shifts, including weekends and holidays.

• Assist in the daily operations of the Lobby Lounge, ensuring the highest standards of service and guest satisfaction.
• Lead, train, and motivate the service team to deliver impeccable service and hospitality.
• Supervise and manage staff performance, providing coaching, training, and development opportunities.
• Monitor and control inventory and stock levels, ensuring proper organization and minimizing waste.
• Collaborate with the kitchen and bar teams to ensure smooth service and efficient communication.
• Handle guest feedback and resolve any concerns in a professional and timely manner, ensuring positive guest experiences.
• Assist with scheduling, staff allocations, and other operational tasks to ensure smooth daily operations.
• Oversee the implementation of hotel policies and procedures, ensuring compliance with health and safety regulations.