Assistant Restaurant Manager-Restaurant 1 at Trump International Hotel and Tower Chicago

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Restaurant Operations, Food Quality, Guest Satisfaction, Inventory Management, Compliance, Communication, Mathematical Abilities, Interpersonal Skills, Problem Solving, Team Management, Customer Service, Public Relations, Software Proficiency, Emergency Response, Sanitation Certification, Alcohol Service Permit

Industry

Hospitality

Description

POSITION PURPOSE: Assists the Food and Beverage Leadership team with the management, direction, and organization of restaurant operations to maintain high standards of food and beverage quality, service and associate and guest satisfaction to maximize profits through outstanding customer service. EXAMPLES OF DUTIES ESSENTIAL FUNCTIONS: Average Percent of Time 80% Responsible for the daily operation of the restaurant. Ensure Forbes 5 star standards are being met. Ensure guest and associate satisfaction. Oversees set up of dining and service areas. Manages and monitors product quality and guest satisfaction in restaurant. Responsible for ensuring that food quality is consistent, appealing, and prepared to guest specifications. Moves throughout facility and kitchen areas to visually monitor and take corrective action to ensure food quality and service standards are met. Provides guidance for improvement and implements necessary adjustments. Interacts with guests to obtain feedback on quality of service and food in outlet. Investigates and resolves guest complaints in a timely manner. Assist in all areas of the floor operation. 10% Responsible for inventory. 10% Responsible for ensuring compliance with all policies and procedures that relate to the restaurant daily operation. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. * Attend mandatory meetings including divisional meetings, department meetings, staff meetings, etc. This position may participate in the hotel's manager on duty program, which may require occasional weekend stay overs and full responsibility for the hotel. * Participate in community public relations for the restaurant and the hotel. * Utilize traditional software programs such as Word, Excel, Publisher, PowerPoint and/or Outlook Express. * Properly execute end of night revenue closeouts including all reports. * Requisition supplies to have an adequate supply on hand for the following shifts. * On occasion, participate in inventory procedures. * Open and close shifts in accordance with instructions. * Handle associate relations on each shift worked, finding solutions for call offs, tardiness and last minute daily problems. * Ensure all employees are following the correct break procedure. * In emergencies, perform in the capacity of any position supervised. * Perform other duties and responsibilities as assigned or required. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity Frequency Sitting Occasional Walking Frequent Climbing stairs Occasional Standing Frequent Crouching/Bending/Stooping Occasional Reaching Frequent Grasping Frequent Pushing/Pulling Occasional Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Smell Frequent Taste Frequent Lifting/Carrying(#lbs) Occasional – up to 50 lbs. Travel Occasional SAFETY REQUIREMENTS Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. ORGANIZATIONAL RELATIONSHIPS Positions directly reporting to this position (titles): 1. Host/Hostess, Server, Server Assistant, Bartender, Runner etc. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. * Thorough knowledge of restaurant operations and preparation techniques. Knowledge of beverage operations and wines. * Strong mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statements. * Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems. * Ability to work under pressure and deal with stressful situations during busy periods. * Ability to access and accurately input information using a moderately complex computer system. * Interpersonal skills to provide overall guest satisfaction. QUALIFICATION STANDARDS EDUCATION High School graduate or equivalent preferred. Four year college degree is a plus. EXPERIENCE At least 3 years experience in related field preferred. LICENSES OR CERTIFICATES Food Service Sanitation certification. Alcohol Service permit (if state required). GROOMING All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. OTHER Additional language ability is strongly preferred. BENEFITS: At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this Full-time position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here [https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=d917a9d1-d2e8-48a9-bb0b-cdf2e4f0d03c&ccId=19000101_000001&type=JS⟨=en_US&selectedMenuKey=CareerCenter]. E-VERIFY: Trump International Hotel and Tower Chicago participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company. Equal Opportunity Employer We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Responsibilities

The Assistant Restaurant Manager is responsible for the daily operation of the restaurant, ensuring high standards of food and beverage quality, service, and guest satisfaction. This role involves overseeing dining setups, managing product quality, and resolving guest complaints in a timely manner.