About the job

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

Assistant Restaurant Manager

Department: Food & Beverage

Reports to: Food & Beverage Manager

Location: King Street Townhouse, Manchester

Role Focus: Restaurant operations, team leadership and guest experience

The Opportunity

We are looking for a confident and hands-on Assistant Restaurant Manager to support the leadership of our modern British, seasonal all-day restaurant. This is a visible, floor-based role, working across breakfast, lunch, afternoon tea and dinner to deliver warm, polished and natural service with genuine attention to detail. You will help lead the team, protect service standards, develop colleagues and support commercial performance while working closely with the Food & Beverage Manager and wider hotel operation.

Role Purpose

To support the Food & Beverage Manager in leading the daily restaurant operation, ensuring exceptional guest experiences, consistent standards, effective team development, strong operational control and delivery against commercial goals.

Key Responsibilities

Operational Leadership

Support the smooth and efficient operation of the restaurant across breakfast, lunch, afternoon tea and dinner.
Maintain a highly visible presence on the floor and remain hands-on throughout service.
Ensure opening, service and closing procedures are completed to the required standard.
Review bookings, VIP guests, special occasions, expected covers, table plans and staffing requirements before each shift.
Monitor table progression, service flow, food and beverage delivery, break management and communication between the restaurant, kitchen, bar and host team.
Resolve operational issues quickly and professionally, escalating risks or recurring concerns to the Food & Beverage Manager.
Check equipment, tills, card machines, reservation systems, menus, wine lists, specials and allergen information before service.
Complete accurate shift handovers, reports and closing checks.

Guest Experience and Service Standards

Deliver warm, polished and natural hospitality that reflects the character of King Street Townhouse.
Welcome and acknowledge guests, recognise returning guests and ensure special occasions are handled with care.
Provide confident recommendations on food, wine, cocktails and non-alcoholic options, using appropriate and natural upselling.
Maintain excellent table presentation, water service, tray service, clearing standards and restaurant cleanliness.
Monitor guest satisfaction throughout service and lead effective service recovery when required.
Respond to feedback and complaints professionally, ensuring actions are recorded and followed through.
Support positive guest reviews across SevenRooms, Google and TripAdvisor.

Responsibilities