Assistant Retail Manager - Grand Ole Opry at Ryman Hospitality Properties

Nashville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Sales, Merchandising, Inventory Control, Teamwork, Leadership, Communication, Coaching, Scheduling, Training, Cash Control, Microsoft Office, Retail POS Systems, Operational Excellence, Performance Management, Product Placement

Industry

Entertainment Providers

Description

As an Assistant Retail Manager, you'll support the retail manager in leading staff to deliver exceptional guest experiences, execute business strategies, and drive revenue through operational excellence and quality products and services that celebrate our musical legacy. You'll assist in managing shop operations, including guest service, sales, merchandising, compliance and supporting HR functions such as hiring, scheduling, and training. Our retail locations range from traditional gift shop environments to live performance venues. As the ideal candidate you'll inspire teamwork, service, and integrity to foster a positive and productive work environment. Reports to Manager Retail. * Assist in tracking key performance indicators of sales, labor, and inventory. Support programs to achieve targets such as scheduling, inventory control and cost management. * Contribute to increasing store traffic, conversion, and sales by following and reinforcing standard operating procedures. * Support HR functions including recruiting, training, performance reviews, and corrective action. * Foster a culture of exceptional guest service by promoting company values, teamwork, and positivity. Ensure associates are informed about current offerings and share their pride in our venue's legacy. * Guide merchandising efforts of retail staff. Optimize product placement to enhance guest experience and visual impact. * Schedule retail staff to align with established labor budgets while ensuring exceptional guest experience. Ensure payroll accuracy for hourly staff. * Partner with retail manager and corporate retail team to optimize product, promotions and marketing efforts. * Participate in venue meetings and work cross-functionally to increase traffic, improve guest experience, and strengthen overall business performance. * Implement cash control procedures. Provide leadership in inventory processes. * Model company guiding principles. Communicate and uphold corporate policies, safety and security procedures, and brand SOPs. Participate in annual company audits. * Perform other duties as assigned. Qualifications Education * High school diploma or equivalent required * Degree or equivalent experience preferred Experience * 2+ years' supervisory or leadership experience preferred * 4+ years' retail experience required * Specialty/gift store experience a plus Knowledge, Skills and Abilities * Effective interpersonal, written and verbal communication skills * Strong leadership skills with a focus on coaching, development, and clear communication of expectations * Dedicated to sales and guest service excellence * Proficient with Microsoft Outlook, Word, Excel, Teams and fluent with retail POS system functionality * Able to work during peak times, including evenings, weekends and holidays, to support business needs Physical Requirements Speak and hear to communicate with guests and use both near and distance vision for operating the POS system, reading SKUs, and completing merchandising tasks. Stand and walk for extended periods, including on uneven surfaces and while carrying items. Frequently climb stairs throughout the venue and use ladders to access storage areas. Regularly lift and carry up to 25 lbs., and occasionally sit, kneel, bend, and reach to stock merchandise. Manual dexterity for tasks such as using a computer and handling merchandise. Working Conditions High-traffic retail and entertainment environments with large crowds and elevated noise levels.

Responsibilities

The Assistant Retail Manager supports the retail manager in leading staff to enhance guest experiences and drive revenue through operational excellence. Responsibilities include managing shop operations, guest service, sales, merchandising, and supporting HR functions.