Key Responsibilities: 

• Oversee store operations, compliance, and performance standards 
• Support your team to reach performance goals through genuine customer care, not pushy sales tactics.
• Manage rosters, budgets, and labour efficiency
• Provide hands-on support in-store, assisting with sales, service, and patient care 
• Partner with Optometrists to ensure every customer receives an exceptional experience 

About You: 

• Previous leadership experience in retail (title isn’t important - if you’ve coached people and driven results, we want to hear from you!) 
• Experience supporting or contributing to rosters, labour planning, or store performance - we’ll help you grow your capability in these areas.
• A passion for delivering great customer experiences 
• A keen interest in developing your skills in decision-making, coaching, and team culture
• No optical experience required - we’ll teach you all there is to know about optical retail. Some of our best store leaders joined from outside the industry!
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