At Splendido, A Belmond Hotel, part of the prestigious LVMH Group, we stand as a symbol of timeless elegance, perched high above the sparkling Gulf of Tigullio and the enchanting village of Portofino. Our history is legendary, and with each season, we continue to reimagine the future of luxury hospitality, where heritage meets innovation.
Become part of a caring team of professionals striving for excellence. At Belmond, we look for effortlessly engaging characters, whose personality, humor, and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.
We are seeking an Assistant Rooms Division Manager to join our guest-focused team at Splendido, A Belmond Hotel, in Portofino. This role will oversee the rooms departments with particular focus on Pool, Guest Experience, Kid’s Club, Gym, Boat, and Doormen, ensuring that all standards and procedures are fully implemented and maintained. The responsibilities include managing staff, optimizing guest satisfaction, and maintaining operational efficiency in the guest services departments.
The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence, and curiosity. He/she is passionate about service and willing to grow professionally.
He/she will report to the Rooms Division Manager.

Main duties and responsibilities:

• Oversee the Pool, Guest Experience, Kid’s Club, Gym, Boat, and Doormen departments.
• Coordinate staff, schedule shifts, and ensure an efficient workflow.
• Implement and enforce procedures for cleanliness, maintenance, and guest service.
• Conduct regular inspections and quality checks.
• Ensure compliance with LQA (Leading Quality Assurance) and Belmond standards.
• Conduct team assessments and training.
• Monitor departmental expenses, control costs, and maximize revenue.
• Promote a positive work environment and professional development.
• Provide ongoing training on LQA and Belmond standards.
• Handle guest complaints and concerns promptly.
• Collaborate with other departments to resolve issues.
• Maintaining Brand Standards:
• Ensure operations align with Belmond’s brand standards and values.
• Uphold the company’s commitment to exceptional service and attention to detail.

REQUIREMENTS

Who You Are:

• Experience: At least 5 years of previous professional experience in an equivalent role within an extra luxury brand, preferably at an international level.
• Education: Bachelor’s degree in hospitality management or a related field preferred.
• Leadership: Strong leadership skills with the ability to motivate and manage teams effectively.
• Communication: Excellent communication skills, both verbal and written.
• Technical Skills: Proficiency with hotel management software.
• Adaptability: Ability to work flexibly under pressure in a fast-paced environment.
• Languages: Fluent in Italian and English; knowledge of additional languages is an advantage due to our international clientele.
• Organizational Skills: Exceptional organizational skills with great attention to detail.
• Standards Knowledge: Solid experience and knowledge of Leading Quality Assurance (LQA) standards.

• Oversee the Pool, Guest Experience, Kid’s Club, Gym, Boat, and Doormen departments.
• Coordinate staff, schedule shifts, and ensure an efficient workflow.
• Implement and enforce procedures for cleanliness, maintenance, and guest service.
• Conduct regular inspections and quality checks.
• Ensure compliance with LQA (Leading Quality Assurance) and Belmond standards.
• Conduct team assessments and training.
• Monitor departmental expenses, control costs, and maximize revenue.
• Promote a positive work environment and professional development.
• Provide ongoing training on LQA and Belmond standards.
• Handle guest complaints and concerns promptly.
• Collaborate with other departments to resolve issues.
• Maintaining Brand Standards:
• Ensure operations align with Belmond’s brand standards and values.
• Uphold the company’s commitment to exceptional service and attention to detail