Assistant Rooms Division Manager - Hoi An Marriott Resort & Spa at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION

Hội An Ward, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Services, Front Office Management, Housekeeping Management, Budget Management, Staff Scheduling, Customer Service, Financial Reporting, Team Leadership, Employee Training, Safety Compliance, Operational Excellence, Performance Tracking

Industry

Hospitality

Description

JOB SUMMARY Responsible for successfully executing all operations in two departments (Front Office and Food and Beverage/Culinary or Engineering/Maintenance and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Providing for and Managing the Guest Experience • Provides excellent customer service by being readily available/approachable for all guests. • Extends professionalism and courtesy to guests at all times. • Assists employees in understanding guests’ ever-changing needs and expectations, and exceeds them. • Ensures that all employees, team leaders (if applicable) and manager(s) understand the brand service culture. • Responds timely to customer service department request. Supporting Safety Standards and Work Procedures • Implements property emergency plan. • Provides a safe working environment in compliance with OSHA/MSDS. • Implements and sustains property accident prevention programs. • Ensures a viable key control program is in place. • Follows property specific second effort and recovery plan. Managing Property Operations and Department Budgets • Reviews financial statements, sales and activity reports, and other performance data to measure productivity, goal achievement and to determine areas in need of cost reduction and program improvement. • Assists/teaches the team scheduling (using Scheduling Tool) against guest and hours/occupied room goals. • Ensures barriers to achieving goals are being discussed and resolved by the team. • Extends professionalism and courtesy to employees at all times. • Ensures that the team has the capabilities to meet expectations. • Ensures that goals are being translated to the team as they relate to guest tracking and productivity. • Leads by example and demonstrates self-confidence, energy and enthusiasm. Conducting Human Resources Activities • Ensures that staffing levels are appropriate to exceed guest expectations. • Promotes both Guarantee of Fair Treatment and Open Door policies. • Maintains current licenses and permits as prescribed by local, state and federal agencies. • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. • Solicits feedback for continuous improvement. • Ensures training plans are in place and being executed. • Ensures all team members meet or exceed all hospitality requirements. • Ensures Continuous Improvement Meetings (CIMS) are taking place weekly in each department. • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. • Provides support for operations functions as appropriate At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

Oversee operations across multiple departments including Front Office and Housekeeping to maximize financial performance and guest satisfaction. Lead team members through training, scheduling, and performance management while ensuring brand standards are met.