Assistant Service Advisor at Tulley Automotive Group

Nashua, New Hampshire, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Vehicle Inspection, Communication, Time Management, Organization, Attention To Detail, Documentation, Scheduling, Prioritization

Industry

Motor Vehicle Manufacturing

Description

Description Tulley Automotive Group, Inc. is committed to attracting and retaining a talented and diverse workforce that supports our culture of customer service and automotive excellence. Tulley is a family-owned business and has been a trusted name in the local business community since 1957. We provide our team members with a variety of career opportunities that promote personal growth & learning, work-life balance, and equality. Job Summary: Assistant Service Advisors listen to customer’s description of vehicle issues, asks follow-up questions to better assess the problem, inspects the vehicle on intake, determines the source of the issue, and provides suggestions for the best way to fix the vehicle. Essential Duties and Responsibilities: Generates pre-work order information including warranty and customer contract; Responds to customer requests regarding recalls and product information; Prioritizes and controls comeback service orders; Repair order documentation: complaint, cause, and correction; Schedules appointments; Keeps customers informed about repair progress and status; Performs other related duties consistent with the role; this does not preclude management from assigning additional, though unrelated, duties. Requirements Valid Driving License; Acceptable Driving Record; Excellent verbal and written communication skills; Excellent time management skills; Excellent organization skills and attention to detail. Tulley Advantage: Competitive Compensation; Paid Time Off: Vacation Time | Personal Time | Holiday Time 401(k) plan with dealer contribution; Employee Assistance Program (EAP); Insurance: Medical, Dental, Vision, Accident Disability Coverage: Short Term & Long Term Voluntary Life and AD&D Coverage; Employer Paid Life Insurance Policy. Equal Opportunity Statement: Tulley Automotive Group is an equal opportunity employer! We are committed to creating an environment that celebrates all of our individualistic differences and provide an equal employment opportunity to all applicants and employees within our organization.

Responsibilities

Assistant Service Advisors are responsible for understanding customer vehicle issues, inspecting the vehicle, determining the source of the problem, and suggesting necessary repairs. Key duties include generating pre-work order information, handling recall requests, prioritizing service orders, and maintaining accurate repair order documentation.