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Assistant Service Center Manager - TForce Freight at TForce Freight

Irving, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

0.0

Posted On

19 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Analysis, Productivity Management, Service Level Improvement, Customer Relationship Management, Team Leadership, Performance Reporting, Dock Operations, Resource Allocation, Strategic Planning, Communication Skills

Industry

Truck Transportation

Description

Job Title: Manager, Service Center Job Summary: This position oversees the day-to-day operations of TFF Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the service center management team to develop action plans and improve service level results. The Service Center Manager participates in sales team meetings to understand customer requirements and expectations and provide operational expertise. Job Responsibilities: * Reviews projected performance plans to verify the correct number of drivers and routes are allocated. * Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments. * Observes dock operations to ensure established work procedures are followed. * Participates in new hire orientation meetings to communicate expectations, company policies, and service and productivity goals. * Communicates updated corporate policies and service center work rules. * Manages and maintains customer relationships, resolves issues, and retains customers. * Identifies individual and team skill gaps and developmental opportunities. * Oversees Managers and Supervisors. Job Requirements: * U.S. citizen or otherwise authorized to work in the U.S. * Excellent Verbal and Written Communication Skills- Required * Bachelor's Degree or international equivalent - Preferred

Responsibilities

Oversees day-to-day operations of TFF Service Centers by analyzing operational data to meet productivity and quality targets. Collaborates with management and sales teams to improve service levels and maintain customer relationships.