SKILLS AND EXPERIENCE

• Experience working within a transport or waste management operation (Skip/Roro preferred)
• Strong organisational skills with the ability to manage multiple priorities
• People-focused with experience in supporting or supervising a team
• Full UK driving licence
• GCSEs (or equivalent) in English and Maths
• Knowledge of transport regulations, WTD, and driver compliance (desirable)
• Willingness to work towards a Transport Manager CPC qualification (essential)
• Additional industry qualifications (e.g., IOSH, First Aid, ADR awareness) – desirable but not essential

ABOUT THE ROLE

The Assistant Service Delivery Manager (ASDM) plays a key role in supporting the Service Delivery Manager (SDM) in the day-to-day management of Skip and Roro operations in Leeds. The purpose of the role is to help ensure the safe, compliant, and efficient delivery of service to customers while overseeing driver performance, operational planning, and continuous improvement. This is a development role with a clear path for progression, and the successful candidate must be willing to work towards gaining their Transport Manager’s CPC qualification.

MAIN PURPOSE OF THE JOB

• Support the SDM with daily service planning, ensuring route optimisation and vehicle utilisation across skip and Roro services.
• Monitor and manage driver performance including timekeeping, productivity, compliance, and customer service.
• Assist with the coordination and delivery of toolbox talks, inductions, and driver training.
• Help ensure all vehicle and driver-related operations are compliant with legal, environmental, and safety standards.
• Liaise with customer service teams to ensure high levels of satisfaction and service recovery when needed.
• Deputise for the SDM during periods of absence or as required.
• Proactively identify and escalate operational challenges and contribute to solutions.