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Assistant Service Manager ACMV at Fuku
Singapore, , Singapore -
Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

0.0

Posted On

04 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Team Management, Customer Service, ACMV Maintenance, Service Operations, Performance Management, Scheduling, Dispatching, Inventory Management, Safety Compliance, Client Relationship Management, Technical Troubleshooting, Resource Allocation, Reporting

Industry

Retail Apparel and Fashion

Description
- Assist in managing the service department team by providing guidance, support, and coaching as needed. - Stay updated with industry trends, best practices, and technological advancements to enhance service quality and efficiency. - Conduct regular follow-ups with clients to ensure satisfaction and identify opportunities for service improvement. - Build and maintain strong relationships with clients by delivering professional customer service and addressing inquiries, concerns, and feedback promptly. - Delegate tasks, set performance objectives, and conduct regular performance reviews to ensure the team meets or exceeds service targets. - Oversee all aspects of service operations, including scheduling, dispatching, and monitoring service calls to ensure timely and efficient resolution of customer issues. - Coordinate with other departments to optimize resource allocation and effectively meet service demand. - Maintain accurate records of service activities, including service reports, maintenance schedules, and inventory management. - Ensure all service activities comply with safety regulations, company policies, and industry standards to minimize risks and ensure the well-being of employees and clients. - Perform any other ad hoc tasks as assigned by the Manager or Management.
Responsibilities
The Assistant Service Manager will oversee daily service operations, including scheduling, dispatching, and team performance management. They are responsible for maintaining strong client relationships and ensuring all service activities comply with safety and industry standards.