Alpha Auto Group (AAG) is a Canadian automotive retailer with a rapidly expanding network of dealerships across North America. We focus on providing exceptional customer experiences, developing high-performing teams, and fostering trusted partnerships with our manufacturers, all while maintaining a dedication to excellence.
At AAG, we’re shaping the future of the automotive industry, and we want you to be part of it. We are hiring an Assistant Service Manager to join our team at Elite BMW.
At Elite BMW, we are more than just a premium brand, we deliver a premium experience. Our team is committed to craftsmanship, attention to detail, and creating an elevated environment for both customers and employees .
What We Offer

At AAG, our people are our greatest asset, and we’re committed to helping you succeed. When you join our team, you can expect:

• Compensation & Benefits: Competitive pay, performance-based incentives, and a comprehensive benefits package.
• Career Growth: Ongoing training, mentorship, and opportunities for advancement.
• Results-Oriented Culture: A high-performance environment where passion, achievement, and impact are recognized and celebrated.

Responsibilities

• Support the Service Department by identifying coaching and development opportunities across the team.
• Assist Service Advisors with complex diagnostics and help communicate technical issues to both staff and customers.
• Identify knowledge or productivity gaps and collaborate with the team to improve efficiency and performance.
• Organize the shop floor and parking areas to maintain safety, accessibility, and smooth workflow.
• Assist the leadership team in supervising Technicians, reviewing repair quality, and ensuring dealership standards are upheld.
• Conduct reviews of all shop comebacks with the relevant Technicians to promote continuous learning and improvement.

Qualifications

• 3–5 years of experience in automotive retail as a Service Advisor.
• Demonstrated leadership capabilities and a proactive, hands-on approach.
• Excellent organizational and time management skills.
• Effective communication, interpersonal, and customer service abilities.
• Able to work independently with close attention to detail.
• Previous management experience is an asset.
• Bilingual in French and English (required).

Job Types: Full-time, Permanent
Pay: $55,000.00-$75,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Extended health care
• Paid time off

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Gloucester, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Service Advisor : 3 years (required)

Language:

• French (required)

Work Location: In perso

• Support the Service Department by identifying coaching and development opportunities across the team.
• Assist Service Advisors with complex diagnostics and help communicate technical issues to both staff and customers.
• Identify knowledge or productivity gaps and collaborate with the team to improve efficiency and performance.
• Organize the shop floor and parking areas to maintain safety, accessibility, and smooth workflow.
• Assist the leadership team in supervising Technicians, reviewing repair quality, and ensuring dealership standards are upheld.
• Conduct reviews of all shop comebacks with the relevant Technicians to promote continuous learning and improvement