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Assistant Service Manager at Fuku
Singapore, , Singapore -
Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Team Management, Customer Service, Service Operations, Performance Management, Scheduling, Dispatching, Resource Allocation, Inventory Management, Client Relationship Management, Reporting, Compliance, Coaching, Problem Solving, Communication

Industry

Retail Apparel and Fashion

Description
- Assist in managing the service department team by providing guidance, support, and coaching as needed. - Stay updated with industry trends, best practices, and technological advancements to enhance service quality and efficiency. - Conduct regular follow-ups with clients to ensure satisfaction and identify opportunities for service improvement. - Build and maintain strong relationships with clients by delivering professional customer service and addressing inquiries, concerns, and feedback promptly. - Delegate tasks, set performance objectives, and conduct regular performance reviews to ensure the team meets or exceeds service targets. - Oversee all aspects of service operations, including scheduling, dispatching, and monitoring service calls to ensure timely and efficient resolution of customer issues. - Coordinate with other departments to optimize resource allocation and effectively meet service demand. - Maintain accurate records of service activities, including service reports, maintenance schedules, and inventory management. - Ensure all service activities comply with safety regulations, company policies, and industry standards to minimize risks and ensure the well-being of employees and clients. - Perform any other ad hoc tasks as assigned by the Manager or Management.
Responsibilities
The Assistant Service Manager oversees daily service operations, including scheduling, dispatching, and resource allocation to ensure efficient service delivery. They are also responsible for managing the service team, conducting performance reviews, and maintaining strong client relationships to ensure high satisfaction levels.