Assistant Service Manager - Crewe - £35,000 - £45,000 OTE
Location: Crewe, South Cheshire
Salary: £35,000 - £45,000 per annum OTE (based on experience)
Hours: Monday - Friday, 8am-5pm (1-hour unpaid lunch) + occasional weekend work
An exciting opportunity has arisen for an Assistant Service Manager to join a well-established and reputable multi brand business in Crewe, South Cheshire. This role is ideal for an experienced professional in the automotive industry, with a passion for delivering exceptional service and supporting a dynamic team.

KEY REQUIREMENTS:

• Proven experience in a similar managerial role within the automotive industry, or as an experienced technician ready to step into management.
• Excellent communication skills to liaise with customers, technicians, and colleagues.
• Strong IT proficiency, including Microsoft Office (Word and Excel).
• High level of organisation and attention to detail.
• Understanding of motor industry and the seasonal pressures of the industry.
• Ability to work under pressure and meet challenging deadlines.
• Positive, motivated, and team-oriented approach.
• Full UK driving licence
  This is an excellent opportunity to join a prestigious and forward-thinking employer, offering stability, career progression, and a fantastic work environment. If you are an experienced professional or technician with a passion for automotive and leadership, apply today!
  Assistant Service Manager - Crewe - £35,000 - £45,000 OTE
  S

• Support the Service Manager in the day-to-day operations of the service department, including managing bookings and workshop activities.
• Build and maintain strong relationships with customers, addressing concerns and ensuring timely updates.
• Assist in driving revenue growth through effective upselling and customer retention strategies.
• Monitor and maintain Work In Progress (WIP) at manageable levels.
• Identify and implement improvements to aftersales processes to enhance operational efficiency.
• Track key performance indicators (KPIs) and implement corrective actions to optimize departmental performance.
• Collaborate with the parts department to ensure availability and efficient time management.
• Ensure compliance with health and safety requirements.
• Oversee service department administration and processes.
• Mentor and support technicians, particularly apprentices and trainees, to enhance their skills and knowledge.