Assistant Service Manager - Honda at Ciocca Management Company Inc

Lower Paxton Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Sep, 26

Salary

0.0

Posted On

04 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Advising, Customer Service, Report Compilation, Document Processing, Customer Relationship Management, Complaint Resolution, Automotive Repair Knowledge, Scheduling

Industry

Retail

Description

Description We have an immediate opening for an energetic, enthusiastic and highly motivated automotive service professional to join our growing and dynamic team! Are you a career minded individual in search of a workplace to call home? At Ciocca Honda in Harrisburg, you’ll have the opportunity to have a positive impact on our customers and our community while achieving your financial and career goals! Qualifications: A minimum of 2 years of experience as a service advisor High school diploma or higher education Valid driver’s license and clean driving record Responsibilities: Assist Service Manager with all duties Account for all documents, process all paperwork, and compile required reports Ensure all shift work is completed prior to close: drop off work is pre-written and ready for business the following day Work to eliminate carry over jobs. Track and address reasons for incomplete work. Assist customers in servicing, repairing and explaining each service needed Explain service being performed and keep customer informed and updated throughout the service of their vehicle Maintain a service customer follow up system that supports repeat and referral business and contributes to customer satisfaction Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately What we offer: Salary based pay Full Time PTO and holidays Air-conditioned shops and facilities that are always being upgraded 401(K) retirement plan with company matching The top insurance program in the industry including medical, dental, prescription and vision Advancement within the Ciocca Automotive Family Employee discounts: purchases, repair, service, wash At Ciocca Honda in Harrisburg, our team members enjoy a supportive and collaborative work environment. Don’t miss out on this exciting opportunity to grow your career! Apply now! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities

Assist the Service Manager with daily operations, paperwork, and reporting to ensure efficient shop workflow. Manage customer interactions by explaining necessary services and maintaining high customer satisfaction ratings.