QUALIFICATIONS

• 5+ years of experience in automotive service department operations (preferred)
• Prior experience as a service advisor, shop foreman, or ASM is a plus
• Strong understanding of service department (efficiency, hours per RO, etc.)
• Strong leadership, communication, and multitasking skills
• Proficiency with DMS systems
• Must be organized, reliable, and goal-oriented

• Drive technician efficiency and productivity by monitoring flag hours and workload distribution.
• Support and oversee service advisors to ensure strong sales performance and excellent customer communication.
• Manage dispatching and workflow to maximize shop output and meet promised times.
• Monitor daily labor sales, hours per RO, effective labor rate, and other key service.
• Resolve customer concerns and ensure a high level of customer satisfaction.
• Assist in training and coaching service team members to meet department goals.
• Step in for the Service Manager as needed and help maintain a positive, accountable team culture.