Assistant Service Manager at Philips

, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

0.0

Posted On

26 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Team Supervision, Performance Reviews, Coaching, Employee Development, Workflow Monitoring, Resource Allocation, Continuous Improvement, Cross-Functional Collaboration, Performance Metrics, Report Preparation, Escalated Case Resolution, Healthcare Industry Knowledge, KPI Management, Customer Satisfaction, Problem Solving

Industry

Hospitals and Health Care

Description

Job Title Assistant Service Manager Job Description Job Responsibilities: •Supervise a team of Customer Service Agents, ensuring KPIs and service levels are consistently met. •Handle and resolve escalated customer cases requiring managerial oversight. •Conduct performance reviews, provide coaching, and support employee development. •Monitor daily workflows and allocate resources effectively to meet service demands. •Support and implement continuous improvement initiatives to enhance customer satisfaction. •Collaborate cross-functionally with logistics, operations, and sales teams to address complex issues. •Track team performance metrics and prepare reports for senior management review. Minimum required Education: Bachelor's Degree in Business Administration or equivalent, or Vocational Education Minimum required Experience: Minimum 1 year of experience with Bachelor's OR minimum 4 years of experience with Vocational Education in Customer Service, Customer Success, Customer Support, preferably in the Healthcare Industry or equivalent. At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success. It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights

Responsibilities

The Assistant Service Manager supervises a team of Customer Service Agents, ensuring KPIs and service levels are met while handling escalated customer cases. They also conduct performance reviews and support employee development.