Assistant Service Manager at WEST SIDE TRACTOR SALES

Lafayette, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Management, Mechanical Knowledge, Leadership, Attention to Detail, Communication Skills, Multi-Tasking, Tech-Savvy

Industry

Industrial Machinery Manufacturing

Description

Join Our Team at West Side Tractor Sales! Position: Assistant Service Manager Department: Service Department Reports To: Service Manager Ready to ignite your career with a leading dealer of John Deere construction equipment? At West Side Tractor Sales, we believe in fostering a supportive and dynamic environment where employees can thrive. Whether you’re looking for a career change or a chance to gain more experience in the field, we offer exciting opportunities to develop your skills and build a successful career. Join a team that values innovation, collaboration, and customer service. Why West Side Tractor Sales? * Comprehensive Benefits Package: Access to a full range of benefits that support your health, well-being, and future. (Link to benefits overview [https://acrobat.adobe.com/id/urn:aaid:sc:va6c2:c42856ca-4383-4780-80de-5f65079d9291]). * Stay Ahead of the Curve: We're committed to your development, offering hands-on experience to stay current with the latest John Deere technology and industry trends. * A Culture of Safety & Teamwork: At West Side, we prioritize safety and foster a collaborative team environment that works together to get the job done and ensure customer satisfaction. What You’ll Do: * Optimize Service Operations: Help streamline workflows and enforce best practices to maximize efficiency and customer satisfaction. * Support Department Goals: Assist in managing performance against annual targets and budgets. * Customer Interaction: Respond to internal and external inquiries, providing helpful and timely support to customers and team members. * Warranty Claims: Submit warranty and Product Improvement Program (PIP) claims accurately and promptly. * Lead the Team: Schedule, assign, and supervise tasks based on technician expertise. * Ensure Quality & Accuracy: Open, track, and process service work orders—making sure everything from labor to parts is accurate and invoiced on time. * Adapt & Excel: Take on additional responsibilities as needed in a fast-paced, ever-evolving environment. What We’re Looking For: * Experience: Technical degree or equivalent hands-on experience in service management or shop operations. Strong mechanical and machinery knowledge. * Leadership: Proven leadership or foreman experience—able to motivate and manage teams. * Attention to Detail: You excel in keeping things organized and have a keen eye for accuracy in your work. * Communication Skills: You are a clear and professional communicator, both written and verbal, and know how to build strong relationships with colleagues and customers. * Multi-Tasking Master: You thrive in a fast-paced environment and are skilled at managing multiple responsibilities at once. * Tech-Savvy: Comfortable with data entry and basic computer skills, including navigation and internet usage. Ready to Join Us? Join a company that truly values its employees and where you can make a real difference. If you’re ready to put your skills to work and be part of a dynamic, growing company, apply today!

Responsibilities

The Assistant Service Manager will optimize service operations and support department goals while ensuring quality and accuracy in service work orders. They will also lead the team by scheduling and supervising tasks based on technician expertise.