Assistant Service Manager
Winnipeg Honda
Salary plus Performance Bonus
Full-time
We are a Winnipeg-based family-owned organization that believes in building relationships, integrity, and teamwork. We take pride in being one of Canada’s Best Managed Companies and one of Aon Hewitt’s Best Employers Platinum level while providing exceptional service to clients.
We are currently seeking an enthusiastic and experienced Assistant Service Manager to join our service department at Winnipeg Honda. This individual will work closely with the Service Manager to ensure smooth operations, exceptional customer satisfaction, and the efficient handling of automotive repairs and maintenance. As an Assistant Service Manager, you will have the chance to work in a fast-paced, supportive environment while helping our customers keep their vehicles in top condition.
We offer a competitive performance-based salary and encouraging team environment, as well as a competitive benefits package. We offer graduated training, mentorship, and online brand training to assist our employees in achieving their career goals.

REQUIREMENTS:

• Post Secondary education in Business or Automotive Management preferred.
• 3+ years of experience in an automotive service department, with at least 1-2 years in a supervisory or management role.
• Strong knowledge of automotive repair, maintenance, and service operations.
• Excellent customer service skills with the ability to handle challenging situations professionally.
• Strong organizational and time-management skills.
• Proficiency in using service department management software and tools.
• Ability to motivate and lead a diverse team to meet departmental goals.
• Valid driver’s license and a clean driving record.
• Demonstrates CROWN Auto Group’s CARMA Values: Collaborate, Accountable, Relationship-focused, Motivated, Attitude
• Other languages spoken are considered an asset
  CROWN AUTO GROUP is an equal opportunity employer! We are looking for people from various ethnicities, backgrounds and experiences to join our workplace. Reasonable accommodations are available during the selection process, and we’ll respond in a timely manner to requests for accommodations.

• Assist the Service Manager in overseeing daily service operations, ensuring all activities run smoothly and efficiently
• Lead and mentor a team of technicians, service advisors, and other service department staff.
• Provide excellent customer service by ensuring clear communication with customers regarding their vehicle needs, repair updates, and cost estimates.
• Schedule and prioritize service appointments, ensuring timely and accurate service delivery.
• Monitor and track service department performance, including productivity, customer satisfaction, and financial goals.
• Ensure adherence to all safety and quality standards, as well as manufacturer guidelines for cost control, waste reduction
• Resolve customer complaints and concerns, ensuring a positive experience and addressing issues promptly.
• Help with administrative tasks such as processing work orders, preparing service reports, and tracking technician hours
• Assist with overseeing and managing the Service department’s operations and scheduling.
• Provide leadership for problem resolution to facilitate faster improvements and improved working relationships.