Assistant Site Manager, DashMart Kitchens at DoorDash USA

Norfolk, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

82700.0

Posted On

12 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Culinary Leadership, Operational Excellence, Food Safety, Team Management, Scheduling, Performance Management, Problem Solving, Data Analysis, Inventory Management, Customer Experience, Cross-Functional Collaboration, Process Improvement, Recipe Accuracy, Safety Protocols, Fast-Paced Environment, Multi-Concept Kitchen

Industry

Software Development

Description

About the Team We're looking for someone to help scale DoorDash's next billion dollar business, DashMart, by growing our in-house food program, DashMart Kitchens. The DashMart Kitchens team is focused on building a new type of restaurant platform within DashMart, offering a broad selection of prepared foods and well-known restaurant staples to our customers' doorsteps. About the Role As the Assistant Site Manager (ASM) for DashMart Kitchens (DMK), you’ll lead the daily operations of a DoorDash-owned kitchen located within a DashMart fulfillment center. You’ll oversee a team of operations associates and shift leads to ensure every meal is prepared safely, efficiently, and to the highest quality standards. You’ll combine hands-on culinary leadership with operational excellence — managing staffing, scheduling, and kitchen performance while ensuring food safety, order accuracy, and team success. You’ll work closely with your Site Manager to lead multiple food concepts, improve processes, and create a great place to work. In addition to leading the kitchen, you'll be cross trained into DashMart operations and expected to work on both sides of the business. This role requires strict adherence to food safety, inventory controls, and safety protocols due to routine access to food, supplies, equipment, and operational systems. You’re excited about this opportunity because you... Enjoy learning how different parts of a complex operation connect and are excited to collaborate cross-functionally Are passionate about food and love to lead across multiple food concepts Enjoy building processes and seeing ideas come to life Are passionate about creating food consistently Want to grow in delivery-only kitchen operations Thrive in hands-on, fast-paced leadership roles. You’ll Make an Impact By... Leading: You’ll demonstrate compassion and commitment to inclusivity as you lead a team of hourly Kitchen Associates and Shift Leads. You’ll hire, coach and develop high-performing team members, while building a safety-first culture where employees are excited to drive success, personally and for the team. Because this position supervises staff and is responsible for maintaining a safe, inclusive, and respectful workplace, strong adherence to professional conduct and employee safety standards is required. You’ll serve as a leading change agent for your DMK, helping your team to navigate new food concepts and growth projects. You’ll tackle onsite escalations, including coordination with cross-functional partners. Operating: With your thumb on the pulse of all outcomes for your team, you will be directly responsible for driving results for your kitchen. To achieve your performance targets, you’ll drive success through effective scheduling and by ensuring par levels are met, recipes are accurately executed, and best practices from across the network are deployed. Because this role oversees high-risk kitchen equipment and fast-paced food production, maintaining sound judgment and unimpaired performance is essential to ensure a safe work environment. You’ll engage cross-functional partners as needed for support. Strategizing: You will analyze performance metrics, identify root causes of issues like prep gaps or order quality, and implement solutions that drive efficiency and adoption. You will refine processes, and partner with your Site Manager and cross-functional teams to execute new initiatives and continuously improve how the kitchen operates. Delighting: You care deeply about delivering great food and a great customer experience. You will coach your team to maintain recipe accuracy, food safety, and storefront availability, knowing that consistency is key in a multi-concept kitchen. You will collaborate with central teams so your site has the tools, training, and support needed to achieve excellent quality outcomes. We’re excited about you because… You have 3+ years of experience in a medium/high-volume fast-casual or full-service restaurant environment. You have 1+ years of experience leading teams, including hiring, scheduling, coaching, and performance management. You hold (or are willing to get) a ServeSafe Manager certification and set high standards for food safety and cleanliness. You’re a hands-on leader who motivates teams of 5+ employees to perform and grow. You take ownership and thrive in fast-changing, startup-style environments where no task is too big or small. You’re a creative problem solver who challenges “how it’s always been done” and finds better ways forward. You’re analytical, data-driven, and comfortable using Excel or Google Sheets to make decisions. As the leader of the site, you will need to ensure your team and the site is fully supported, which will include regularly scheduled late-night and weekend hours. You’re comfortable flexing between kitchen and fulfillment operations, and you understand how culinary execution and order flow connect to overall site metrics like accuracy, quality, and efficiency. You have (or can quickly learn) a working knowledge of inventory management systems (IMS), product flow, and fulfillment best practices within a multi-operation site. Compensation Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here. See below for paid time off details: For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). The national base pay range for this position within the United States, including Illinois and Colorado. $49,200—$82,700 USD About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.

Responsibilities

The Assistant Site Manager will lead the daily operations of a DoorDash-owned kitchen, overseeing a team to ensure meals are prepared safely and efficiently. They will also manage staffing, scheduling, and kitchen performance while ensuring food safety and order accuracy.