Assistant Spa Manager | Eliva Spa Coogee | InterContinental Sydney Coogee B at IHG Career

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Spa Operations, Guest Experience, Team Training, VIP Handling, Retail Sales, Membership Management, Financial Performance, Service Standards, Health And Safety Compliance, Massage Therapy, Facial Treatments, Customer Service, Upselling, Rebooking, Time Management, Grooming

Industry

Hospitality

Description

Eliva® was introduced in 2025 with the launch of its signature spa at the InterContinental Sydney Coogee Beach. Featuring five luxurious treatment rooms and world-class amenities, the spa offers state-of-the-art therapeutic rituals that set a new benchmark for luxury wellness in Australia. Eliva Spa Coogee is opening in early February 2026 and we are looking for interested candidates to join our world class team. As Assistant Spa Manager, you will be an integral member of the Eliva Spa Coogee opening team and assist to deliver the daily spa operation and ensure guests have a luxury experience. You will also work closely with the Director of Spa & Wellness in establishing and maintaining operating criteria, adherence to protocols and standards, handle VIP guests, colleague engagement and deliver ongoing training of the team. This is a hands-on role, so you will also have a genuine passion for delivering luxurious massages and therapies according to brand standards and protocols. Assist to direct all daily spa operations including treatments, retail, memberships, and wellness programming Ensure the team maintains exceptional service standards and ensure compliance with health and safety regulations Responsible for the overall daily operation and performance of the Spa, ensuring high standards of professionalism, customer service and optimum financial performance. Be familiar with all services offered at the Spa and know the costs and procedures to be able to upsell and rebook all your guests. Maintain a sound knowledge of all product ranges offered in the Spa. Review the daily bookings schedule and keep updated with any changes at the reception on a continual basis throughout the day Follow robust policies and procedures, protocols and training plans to ensure that all colleagues are provided with solid foundations for their continued success. Deliver on the clear performance expectations (KPI’s) and leadership competencies. These will form the foundation of your performance expectations. Essential Requirements Candidates must hold a valid work right/visa in Australia to be considered. Kind reminder that sponsorship is not available. Minimum of two (2) years’ experience as an Assistant Spa Manager / Supervisor within a luxury hotel Spa, or upmarket independent Spa. A Diploma in Beauty Therapy and/or Certificate IV in Massage or equivalent, with hands-on experience in spa treatments. Skilled in delivering both high end facial and body treatments, with the ability to personalise each experience to suit guest needs. Flexible availability to work a rotating roster which may include evenings and weekends. Impeccable grooming, attention to detail, curiosity and innovation, and time management to ensure every treatment runs smoothly. A strong understanding of the spa and wellness industry, with a calm, professional manner when working under pressure. Proven customer service and retail sales skills, with a demonstrated passion for creating memorable guest experiences. Commitment to meeting performance expectations through training and clear KPIs. Deep knowledge of wellness industry trends, guest expectations, and service innovations and experience using spa management systems A valid RSA is required and Police Check is desirable.

Responsibilities

The Assistant Spa Manager will be integral to the opening team, assisting with daily spa operations, ensuring luxury guest experiences, and supporting the Director of Spa & Wellness in establishing protocols and training the team. This hands-on role also requires delivering luxurious massages and therapies according to brand standards.