Assistant Spa Manager

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

• Assist the Spa Management to achieve departmental goals such as People development (coaching, training, standard testings …) and ensuring an active communication with Supervisors and employees .
• Contribute to Product enhancement (spa menu engineering, new policies, sourcing new retail…) and Profit achievement (Upselling programs, Retail goal, maximizing Team incentive programs ).
• Develop Retail and Wellness offerings based on the latest industry trends .
• Actively promote Membership sales and ensure members’ satisfaction .
• Ensure Spa membership departmental budgetary goals are achieved.
• Handle Spa, Fitness guests and members interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; meticulously respects guest needs for privacy, takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur.
• Assum ing training responsibilities when required ; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model.
• Actively participate in daily briefings, departmental meetings and scheduled training sessions.
• Display warmth, care and genuine enthusiasm when dealing with guests, spa members and internal customers; lives the Golden Rule.
• Adhere to the hotel’s code of conduct and grooming & hygiene standards.
• Maintain a clean and orderly work area and promotes a safe working environment .
• Perform any additional duties as assigned by the Director of Spa or Resort Manager.
• Work harmoniously with his/her colleagues and superiors at all times .
• Perform administrative functions with payroll, inventory, contracts, and payment follow up.