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Assistant Spa Manager at Hand & Stone - 166 Shenstone Blvd - Garner, NC

Garner, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

18.0

Posted On

16 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales Experience, Appointment Setting, Membership Sales, Operations Management, Sales Performance Management, Team Development, Sales Goals, Product Promotion, Flexible Scheduling, Communication Skills, Tech Savvy, Fast Paced Environment, Marketing Strategy, Data Analysis, Independent Work

Industry

Wellness and Fitness Services

Description

Benefits: Bonus based on performance Health insurance Opportunity for advancement Training & development Wellness resources Job Description: Assistant Manager looking to grow with impeccable customer service and sales experience Responsibilities: Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management Oversee and manage daily operations of the Spa Manage and drive spa sales performance Assist in developing talented spa professionals Membership education and sales - including sales goals and incentives Passionately promote products and services Ability to work a flexible schedule. (Shifts are 8-4 and 2-10) Excellent verbal and communication skills Fast learner and tech savvy Comfortable in a fast paced work environment. We are a small location but high volume Create marketing strategies aimed at maximizing revenue and profits Perform data analysis that drives business decisions and success Use sound judgment, work independently, with minimal supervision. Plan and direct to meet the daily needs of the operation. Maintain the utmost cleanliness and soothing ambiance of the premises Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints. Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations. Motivates and empowers the team to achieve high standards. Incentives: Bonus based on performance Discounts with Verizon Wireless and KinderCare Health insurance Growth opportunities available Discounted services and gift cards

Responsibilities

The role involves providing excellent customer experiences through phone handling, appointment setting, client greeting, and managing membership sales, while also overseeing and driving the daily operational and sales performance of the spa.