Assistant Spa Manager at Hand & Stone - 2145 NJ-35 - Holmdel, NJ

Euless, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

17.0

Posted On

14 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Collaboration, Coordination, Communication, Cooperation, Sales, Team Management, Motivation, Customer Service, Cash Accounting, Training, Performance Evaluation, Complaint Resolution, Inventory Management, Cleanliness, Strategic Leadership

Industry

Description

Benefits: Dental insurance Employee discounts Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Hand & Stone Massage and Facial Spa is seeking an experienced Assistant Spa Manager for our Euless spa! Our ideal ASM will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation. Responsibilities: Overcome objections during the sales process and increase the membership base. Lead, manage, and motivate multiple teams of employees, including massage therapists, estheticians, and front desk associates. Oversee front desk operations and all activities related to sales. Ensure that each guest receives outstanding customer service by provided a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service. Accurately and efficiently complete all sales transactions and maintain proper cash accounting at Point of Sale registers. Assist in training new team members and continually evaluate and react to performance issues. Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints. Ability to work independently as a key holder, opening and closing the store, managing inventory, cash drawer, etc. Maintain a high level of cleanliness and organization at all times. Provide training, and foster a positive work environment. Assess employee performance, providing feedback and coaching to enhance skills and productivity. Drive sales through strategic leadership, tracking, and reporting. Maintain compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations. Requirements: Proven experience in leadership, with the ability to drive results through a team. Outstanding communication and interpersonal skills. Time management and organizational skills. Passionate about the spa industry and committed to delivering the highest quality of service. Ability to thrive in a fast-paced environment while maintaining a focus on continuous improvement. All Hand & Stone employees must have a professional and friendly demeanor, a positive attitude, and flexible work hours, including nights and weekends. What’s in it for you? Long term growth opportunities Competitive compensation Commission opportunities and generous bonuses Employee discounts Benefits: Hourly pay PLUS commission Ongoing training Bonus potential! Dental insurance Employee discount Flexible schedule Health insurance Paid time off

Responsibilities

The Assistant Spa Manager is responsible for leading and motivating staff, overseeing sales processes to increase membership, and ensuring every guest receives outstanding customer service by maintaining high standards and resolving complaints. This role also involves managing daily operations such as cash accounting, inventory, and maintaining a high level of cleanliness and organization.