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Assistant Spa Manager at IHG Career

, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

14 Oct, 26

Salary

0.0

Posted On

16 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Budget Coordination, Cost Control, Team Leadership, Customer Relationship Management, Luxury Wellness, Thai Hospitality, Performance Improvement, Strategic Planning, Guest Experience Management, Intercultural Communication

Industry

Hospitality

Description

* Demonstrates co-operation and trust with colleagues, supervisors, teams and across departments. * Participate as a team player and establishes strong working relationships to deliver positive results. * Continually seeks to improve performance through individual efforts and with the assistance of others. * Seeks feedback on performance and focuses on areas of shortfall. * Maximizes opportunities for self-development. * Is open to new ideas and is willing to make changes in the job and routine as required. * Is able to cope under pressure at busy times and responds positively to changes in the workplace. * Ensures that work quality meets the standards required and completes tasks in a timely and thorough manner with minimum supervision. * Follows standards, policies and procedures. * Meets required attendance and grooming standards. * Co-ordinate the preparation of the departmental annual budget, including anticipated revenue and expenses * Controls and monitors departmental costs on an ongoing basis to ensure performance against budget * Contributes to pricing decisions * Participates in the planning of departmental goals as they relate to the wider hotel strategy * Builds and maintain relationships with internal and external customers. * Understand and anticipates customer’s needs, takes action to address customer needs and strives to exceed customer expectation. * If required and where business demand necessitates, be willing to work over time to fulfill guest satisfaction. * Maintains the highest level of discretion and privacy during any guest interaction * Maintains a soft tone during conversation with colleagues, guests and on the phone. * Understands and takes into account the global nature of business. * Works effectively with colleagues from different viewpoints, cultures and countries

Responsibilities

The Assistant Spa Manager is responsible for coordinating departmental budgets, monitoring costs, and aligning goals with the wider hotel strategy. They also focus on leading high-performing teams to deliver exceptional guest experiences through authentic hospitality.