Role Overview:
The Spa Assistant Manager will support the Spa and Health Club Manager in the day-to-day operations of the spa, ensuring the highest standards of service, team leadership, and operational efficiency. This is a hands-on role that combines supervisory responsibilities with active treatment delivery.

Key Responsibilities:

• Lead and motivate the spa team to deliver exceptional guest experiences.
• Support the Spa and Health Club Manager in managing budgets, stock control, and daily operations.
• Maintain high standards of customer care and professionalism at all times.
• Assist in staff training, scheduling, and performance reviews.
• Ensure compliance with health and safety regulations.
• Collaborate with the wider hotel and spa team to promote cross-departmental synergy.
• Drive retail and treatment sales, meeting and exceeding targets.
• Handle guest feedback and resolve issues promptly and professionally.
• Maintain accurate records and reports using spa software systems.
• Contribute to the continuous improvement of spa services, standards, and guest experience through innovation, feedback, and team development.

The ideal candidate will be:

• A qualified and experienced therapist, with previous supervisory experience in a 4-star spa environment.
• Proficient in massage, facials, and nail treatments.
• Ideally familiar with VOYA and Yonka product ranges (though this is not essential).
• Knowledgeable in HotSoft and Phorest systems (preferred but not required).
• Able to demonstrate proven sales and retail performance, which is a key requirement.
• Strong leadership, communication, and organizational skills.
• Passionate about wellness and delivering outstanding guest service.

• Lead and motivate the spa team to deliver exceptional guest experiences.
• Support the Spa and Health Club Manager in managing budgets, stock control, and daily operations.
• Maintain high standards of customer care and professionalism at all times.
• Assist in staff training, scheduling, and performance reviews.
• Ensure compliance with health and safety regulations.
• Collaborate with the wider hotel and spa team to promote cross-departmental synergy.
• Drive retail and treatment sales, meeting and exceeding targets.
• Handle guest feedback and resolve issues promptly and professionally.
• Maintain accurate records and reports using spa software systems.
• Contribute to the continuous improvement of spa services, standards, and guest experience through innovation, feedback, and team development