Leadership:

• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on

providing fast and friendly Customer Service. Responsible for total store CSI (Customer Service

Index) and communicating with customers on total store resolutions.

• Engages in suggestive selling and other sales techniques via telephone, in-store intercom

announcements and one-on-one customer interaction.

• Answers and responds to incoming calls appropriately. Receive and appropriately resolves

customer grievances. Store Director closes the loop between customer and employee

relations by resolving customer’s critique of store and/or employees.

• Primary responsibility, total store operations. In that regard, implements Company and Division

merchandising, operating and sales initiatives. As well as driving sales achieving gross profit and

managing expenses.

• Plans daily operation, monitors production process following company procedures and profitability.
• Communicates with Operation Specialists for support on execution of sales, promotions and division

programs.

• Communicates Company goals, objectives, policies, practices and procedures to department

managers and employees, ensures compliance with in all departments and sets total store

expectations.

• Meets at least weekly with department heads to review ads, sales plans and store promotions. In

the event of Store Director’s absence, ensures that an alternate manager conducts such

meeting(s).

• Creates and maintains positive community relations. Develops, promotes and maintains positive

communication channels with manufacturer’s representatives, Store, Division and Corporate

personnel. Monitors market conditions, trends and competitors’ activities.

• Maintains a good rapport with vendors and Warehouse.
• Ability to operate computer software and electronic ordering devices to order product. Operates

computer software and electronic ordering devices to order product. Requires basic knowledge of
Excel, Word, PowerPoint and Email.

Food Safety& Sanitation/ Compliance/ Policies:

• Ensures that the company’s safety and health initiatives are implemented and communicated to

associates. Emphasizes safety and health code compliance in all work practices.

• Maintains integrity in Food Safety and Sanitation as well as keeps store compliant in all areas.
• Solely responsible for food safety and sanitation within the store and all departments.
• Pulls and ensures all employees are compliant with Food Safety and Sanitation, HIPAA, COBC (Code

of Business Conduct), Meat Grinding and Tracking Log, Texas Work Place Benefits Plan Manager,

Food Handlers Manager and any other compliance company and state specific.

• Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb

Employee Handbook.

• Responsible for insuring proper code dating for all products within the department are being enforced.
• Ensures total store compliance, including but not limited to Division scheduling initiatives,

policies, wage and payroll guidelines, Time Clock Policy, benefit plans, grooming and dress code
standards, child labor and other employment laws. Maintains accurate and complete records,

consistent with the law and records retention policies.

• Complies with and ensures compliance with company grooming standards and dress code.
• Reviews and approves all department schedules in advance of posting to ensure appropriate

staffing and adequate coverage.

• Responsible and accountable for maintaining good store conditions, product quality and rotation,

labeling standards, and code date compliance in all departments. Conducts daily inspections of

store conditions and coaches employees in the process.

• Uses and operates related equipment such as pallet jack, hand truck, scissors, knives, safety cutters

and Sterilox machine.

• Implements emergency procedures in the event of equipment and software malfunctions.
• Ensures that proper temperature levels for product are maintained. Complies with retail labeling

laws, federal and state regulations, Company and code dating policies.

• Complies with all workplace safety rules and regulations.
• Ability to performs receiving duties including breaking down loads, verifying orders using invoices,

inspecting quality, reporting shortage, stocking and rotating product. Adheres to product temperature
and storage guidelines and follows proper packaging techniques.

HR Resources:

• Ultimately accountable for staffing, recruiting, hiring, and training within store. Evaluates

employee job performance and makes personnel decisions such as promotion, termination and
disciplinary action, including completing necessary paperwork. Considers the recommendations
of Grocery, Drug Managers or Assistant Store Director (If Applicable) in hiring, promoting

terminating and disciplinary decisions.

• Conducts formal employee evaluations as necessary per Division guidelines. Identifies training

needs of key associates for future development and ensures completion of such training.

• Appropriately resolves employee relations, including complaints of discrimination, harassment,

working off the clock and violations of the law, with guidance and support from the Human

Resources Department. Builds and maintains positive associate morale.

• Maintains and safeguards confidentiality concerning employees, store sales, and Company

information.

• Clearly and accurately provides guidance and instruction to department managers, supervisors

and associates.

• Oversees and ensures compliance with; proper cash handling procedures, accounting of sales,

safe procedures and Safeguards Company assets.

Financials:

• Controls shrink. Maintains and controls inventory levels in the backroom areas and on the sales

floor per Division guidelines. Develops operating budgets and controls all in-store operating,

maintenance, expense and supply costs.

• Processes and completes or oversees the completion of all required reports and administrative

paper work. Has a complete understanding of reports including but, not limited to P&L (Profit and

Loss Statement) and any other store reports.

• Prepare sales and inventory reports. Physical inventory taken every 4 weeks. Responsible for

accurate inventory of all merchandise, supplies and equipment. Properly conducts or oversees

inventories and independent audits.

• Supervises the processing of all reclamation as well as maintains orderly and in stock conditions

in back room and all Departments.

• Recommends the expenditure for improvement or repair of store equipment and building to

district manager.

• Ensures that merchandise is correctly priced and displayed and that shelves are clean and

properly maintained.

• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and

integrity. Treats all employees consistently, fairly and with Courtesy, Dignity and Respect