Purpose:

As a member of the store management team, assists the Store Manager in ensuring all operational, business, and personnel targets are achieve for the store. Overseeing the daily operation of the store and assuring compliance with all company policies and government legislation.

Key Responsibilities:

- Through a specific divisional responsibility (Sales or Operations), supports the Store Manager in managing the day to day operations of the store to ensure the store meets key performance indicators and profit and loss expectations.

- Positively communicates and demonstrates the Brand values, attitude and culture.

- Ensures consistent implementation of all corporate programs, initiatives and strategies.

- Through direction of the Store Manager, ensures successful implementation of programs, policies, routine and seasonal initiatives, and specific store needs.

- Assists the Store Manager in ensuring there are effective succession, recruiting, hiring and training plans, resulting in lower store turnover.

- Develops staff by evaluating and providing performance feedback (performance and potential), seizing all coaching and training opportunities and fostering a team environment to meet store and company objectives.

- Promotes a high performance culture by setting clear expectations, providing information to the Store Manager to hold employees accountable, creating an effective and efficient work environment, and setting goals that focus the team on key drivers that impact success.

- Cooperates with the Store Manager to develop clear action plans for store and thrives to achieve objectives, deliverables and timelines of plan.

- Through direction from the Store Manager, takes clear accountability for training and execution of in-store in all areas, including business, operations, sales/customer service, and visual merchandising, to ensure all employees are trained in Retail Standards.

- Perform or assist in timely completion of all recordkeeping associated with applicants, new hires, payroll, performance appraisals, salary reviews, counselling, disciplinary actions and employee separations.

- Produces results under a variety of situations/market conditions and overcomes barriers to the company’s success in compliance with corporate guidelines.

- Shop competition on a regular basis to ensure competitiveness in the marketplace.

- Works closely with Store Manager to ensure inventory levels and styling selections are maximizing sales.

- Supports Store Manager in maintaining wage costs and overall expense control within assigned guidelines. Communicate these goals and review results with retail management team.

- Assumes responsibility for accuracy of all cash management and ensure that shrink control within store is minimized.

- Assumes responsibility for store and product security using systems provided, and monitoring the effectiveness of these in preventing theft.