MINIMUM EDUCATION AND EXPERIENCE REQUIRED:

• High school diploma, GED, or equivalent experience

· 1+ year(s) of experience with sales, customer service, and/or cash handling preferred

• Strong customer service, active listening, and verbal and written communication skills
• Proficient in Microsoft Office programs
• Ability to multitask, prioritize, and work in an autonomous environment
• Must have own personal reliable transportation in compliance with published policy and procedure, this may not include public transportation, transportation from family or friends, must maintain a valid Driver’s License and valid Automobile Insurance while employed by the company
• Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused

• Serve and educate customers on the product portfolio by presenting all options for products and/ or services to customers that meet their needs. 
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
  · Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
  · Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
  · Respond professionally and accurately to customers, explaining possible solutions and ensure the customer feels supported and valued.
  · Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
  · Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups.
  · Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
  · Perform customer verifications to validate information presented.

· Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.

• Comply with federal and state regulations and Company policies and procedures.
• Complete compliance trainings and quarterly I Agree timely.
• Other duties as assigned.