Assistant Store Manager

at  Canadian Tire

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada"s most iconic and trusted companies? We’re 100 years young and we need you!!

JOB SUMMARY

As a member of the store"s Management team, the Store Manager contributes to success in the store by providing a consistent retail floor presence and direct support to the Department Managers. Reporting to the General Manager/Associate Dealer, this role ensures customer satisfaction and retail execution that meets the performance expectations.

REQUIREMENTS / SKILLS

• A minimum of 3 years of experience of retail execution and operations in a senior management role
• Excellent knowledge and understanding of retail and financial principles
• Excellent knowledge of market trends and competition in the retail and automotive service industry
• Ability to understand and operate point of sale equipment and inventory computer systems
• Ability to plan, organize, communicate, delegate and follow up team"s activities and projects
• Entrepreneurial, results-oriented and team-oriented
• Strong communication and organizational skills
• Ability to find solutions to problems, adapt and cope with challenging situations and make difficult decisions
• Ability to work shifts (days, evenings, week-ends and holidays)
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
• Strong computer skills
• Ability to work in a fast-paced environment
• College or University degree (asset)
  High-School or Equivalen

• Foster a culture that values excellent customer experience.
• Reinforce the need to prioritize customers and set up realistic expectations on task delivery through retail metrics.
• Provide a strong floor presence and interface regularly with customers to assess customer experience.
• Achieve sales goals, productivity and customer experience targets set by the Associate Dealer/General Manager.
• Plan and manage work and projects in all areas of the store.
• Train, assist, coach, encourage, motivate, inspire and support the Management Team to meet established objectives and target for sales and profitability in their respective departments.
• Analyze the Management Team"s performance, provide informal and constructive feedback, and recognize achievements and efforts.
• Help with the store opening and closing responsibilities.
• Assist in selecting and orientating new employees and managers.
• Communicate and ensure compliance with company, store and department policies, as well as health and safety programs and regulations.
• Resolve issues and conflicts while ensuring customer satisfaction and employee satisfaction at the highest possible level.
• Develop community relations in order to build and enhance the image of Canadian Tire.