JOB OVERVIEW

We are seeking a motivated and dynamic Assistant Store Manager to join our team. In this role, you will assist the store manager to manage a busy charity store, one of the 6 operated by City Hospice in Cardiff and the Vale of Glamorgan in overseeing daily operations, ensuring exceptional customer service, and driving sales performance. You will play a key role in leading and developing staff while maintaining a well-organised and efficient store environment.

REQUIREMENTS

• Proven experience in retail management or supervisory roles is preferred.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent organisational skills with keen attention to detail.
• Effective communication skills, both verbal and written, with strong phone etiquette.
• Time management skills to handle multiple priorities efficiently.
• Bilingual abilities are an advantage but not essential.
• Proficiency in administrative tasks related to retail operations.
• A passion for delivering outstanding customer service.
• Experience working within the charity Sector
• Knowledge of retail operations including stock handling and merchandising
  In this role you will be required to complete a Disclosure Barring Service (DBS) check (formerly Criminal Record Bureau Enhanced Disclosure Check) as part of City Hospice pre-employment procedures.
  Join us as an Assistant Store Manager where you can grow your career while making a significant impact on our store’s success!
  Job Types: Part-time, Permanent
  Pay: £18,432.96 per year
  Expected hours: 22.5 per week

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• Life insurance
• Sick pay
• Store discount

Application question(s):

• Are you able to work weekends, including Sundays, as part of a flexible work schedule?
• Are you comfortable working with and supervising volunteers in a charity retail environment?
• Do you have previous experience in a retail supervisory or management role (e.g., Assistant Manager, Supervisor, Team Leader)?

Experience:

• Retail management: 2 years (required)

Work Location: In person
Application deadline: 08/08/2025
Reference ID: Assistant Store Manage

• Assist the Store Manager in managing store operations and achieving sales targets.
• To be responsible in supporting the store manager with generating sufficient stock donations through pro-active and positive relationships with the local community and businesses
• To create and maintain excellent window and store displays.
• To support the store manager with implementing effective and competitive pricing in store, within the guidelines provided.
• Supervise and train staff, fostering a positive team environment.
• Communicate effectively with team members to ensure clarity in tasks and objectives.
• Handle administrative tasks including inventory management, scheduling, and reporting.
• Maintain high standards of customer service by addressing customer inquiries and resolving issues promptly.
• Implement merchandising strategies to enhance product visibility and appeal.
• Ensure compliance with company policies and procedures, including health and safety regulations.
• To undertake daily health & safety checks, as directed and to be the appointed first aid contact within the store in the absence of the store manager.
• Manage time effectively to prioritise tasks and meet deadlines.
• To Manage and regulate a rota, ensuring that sufficient cover is available in store , ensuring that leave is planned effectively in the absence of the store manager.
• To support the store manager to recruit, train and manage volunteers - ensuring that they are competent to carry out the duties required of them.