Location:
Frankfurt
Address:
Rathenauplatz 1 Kalbächer Gasse Frankfurt, 60313 Germany
Job Title:
Assistant Store Manager, Experience (Frankfurt)
Canada Goose isn’t like anything else. We’ve built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you’re part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.
Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they’re yours for the taking.
Position Overview:

POSITION OVERVIEW:

The Assistant Store Manager, Experience is responsible for maintaining high quality customer service, while creating an outstanding experience that allows customers to continuously conquer the outdoors! They will work closely to support the Store Manager in all store performance areas including store performance, people management & engagement, customer experience and operational excellence. They will ensure that the store achieves its targets by driving the customer relationship management (CRM) process through clienteleing and after-sale customer engagement.

• Achieve or exceed sales targets including both the top and bottom line results
• Drive our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction (ATD), average unit retail (AUR) etc.
• Ensure implementation of CRM initiatives to develop a clientele network for the store and continuously analyze results i.e. capture rate and repeat purchase
• Drive location’s Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories
• Elevate customer experiences through hosting in-store events, coordinating personal & virtual shopping appointments and introducing emerging categories
• Resolve common customer issues by investigating opportunities, developing solutions, preparing reports, and mentoring staff on handling similar challenges in the future
• Train teammates in product knowledge, brand history and effective storytelling
• Empower and encourage teammates to build brand loyalty and drive employee engagement
• Mentor teammates to ensure they maintain the brand’s expectations of quality and authenticity while supporting cross functional collaboration
• Develop future leaders while identifying external talent for the retail business