SUMMARY

Under general supervision of the Store or Outlet Manager, the Assistant Store Manager is responsible for assisting in the overall store operations including collections, processing, sales, financial performance, loss control activities and personnel management, referring only unusual situations and conditions to the supervisor. May supervise work for store associates and shift supervisors present during each scheduled shift, as assigned by Store Manager or in the absence of Store Manager. May be required to lay out and supervise work for community service workers and supported employment work crews.
SPECIAL REQUIREMENTS: Will typically be required to work regular weekend (i.e. Saturday, Sunday), evening and holiday hours customary to the retail trade.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

High school diploma or general education degree (GED), plus a minimum of two years related experience, including supervisory experience; or combination of specialized training or post-secondary education in a related field and retail experience. Must have attained 18 years of age.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before individuals or groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages,

OTHER SKILLS AND ABILITIES

Sufficient knowledge of bookkeeping and accounting principles to accurately maintain basic store records as well as general knowledge of Microsoft office (i.e. Excel, Word, Outlook).
A good working knowledge of or ability to recognize and learn the value of brand name apparel and other merchandise sold in the Goodwill store.
Must exhibit a high level of integrity and business ethics.

REQUIREMENTS FOR PERSONAL PROTECTIVE EQUIPMENT (PPE)

Protective eyewear must be worn at all times while preparing cleaning solution for floor cleaning machine and while dispensing fluid into the machine. Protective gloves (cloth/leather) and protective eyewear must be worn at all times while using push-stick to propel material into trash compactor. Latex gloves are made available for any employee engaged in sorting credentials but are not required.

SUPERVISORY RESPONSIBILITIES

Assist the Store Manager in interviewing, hiring, training and directing the activities of store personnel to provide an efficient and effective work force. Maintain positive morale of work force.
May plan, assign and direct work for employees and community service workers, volunteers and work crews, as required by Store Manager. Carry out supervisory responsibilities in accordance with the Agency’s policies and applicable state and federal law.
Assist the Store Manager in scheduling employees to ensure adequate coverage to meet production, customer service and safety and security needs of the retail operation.
Ensure proper adherence by store employees to Goodwill of Southern New England policies and procedures, CARF standards and safety/security regulations. Seek assistance in dealing with infractions or unusual situations from supervisor or Human Resources, as appropriate. Report any infractions or unusual situations to the Store Manager.
Complete store reports in an accurate and timely manner.

OTHER DUTIES

Employee will be required to perform bank transactions necessary to store operations, e.g. depositing daily receipts, securing rolled coins or specific denominations of bills, etc., and must have access to transportation for travel to/from designated bank.
Employee will be included on Alarm Responder Roster for assigned store/location. Must respond upon notification from alarm monitoring company, in-person, to alarm calls that occur before/after typical hours of business operations. Employee must follow established procedures for responding to an alarm call and must have access to transportation to travel to/from store at such times. Employee must provide personal telephone and/or cell phone information in order to be available to receive alarm calls and must maintain ongoing phone service. Based on employment classification, employee will be paid in accordance with Agency Policy for time spent responding to alarm calls.
Perform other related duties as required or directed.
Requirements: