About the role

As the Second in Charge (2IC), you will play a critical role in supporting the management team to maximise store profitability, uphold operational standards, and lead a high performing team. You will step into full leadership responsibilities in the absence of the Store Manager and ensure smooth, efficient, and customer focused operations at all times.

Key responsibilities

• Support the Store Manager in overseeing daily store operations
• Resolve customer issues by identifying effective and timely solutions
• Drive sales and profitability by identifying opportunities for growth
• Lead, motivate, and develop team members to deliver exceptional service
• Manage staff performance and address employee issues professionally
• Coordinate stock management, including stock filling, rotation, and code checks
• Work in freezer and cool room environments as required
• Ensure compliance with store standards, security procedures, and safe work practices
• Maintain high housekeeping and presentation standards
• Communicate effectively with suppliers, customers, and internal teams

About you

• Significant supermarket or retail experience is essential
• Proven leadership capability with the ability to motivate and guide a team
• Strong operational experience across stock management, inventory control, and front end/office functions
• Hands on, proactive, and solutions focused approach
• Excellent communication, interpersonal, and organisational skills
• High attention to detail with the ability to prioritise and meet deadlines
• Strong problem solving skills and the ability to enforce store standards consistently
• Work effectively as part of a team and lead by example
• Hold a current Police Clearance
• Hold a valid RSA certificate