POSITION OVERVIEW:

We are seeking a dependable and hands-on Assistant Manager to help oversee daily operations of our will-call store. This position plays a key role in ensuring efficient material handling, accurate order fulfillment, and top-tier customer service. The ideal candidate will be organized, proactive, and familiar with warehouse, logistics, upselling and/or industrial supply environments.

QUALIFICATIONS:

• 3+ years experience in retail, warehouse, or industrial supply environment
• Prior supervisory or assistant manager experience preferred
• Knowledge of metals (steel, aluminum, etc.) a strong plus
• Experience in a start-up environment a plus
• Comfortable with basic POS, inventory, or ERP systems
• Excellent communication, multitasking, and organizational skills
• Able to lift 50+ lbs and work on feet in a warehouse-style setting

LIFE AT IMS

The Company strongly believes that the more diverse our team, the better our work will be. We are committed to equal opportunity employment and celebrate inclusion in all circumstances. As an employee, you can expect:

• A supportive, inclusive atmosphere on a team that values your contributions.
• An attractive and competitive compensation package.
• Opportunities for growth and development via work experience and offerings from our HR/People Resources team and our Continuing Education program.
• A generous and well-rounded benefits program featuring Vacation, Sick Leave, comprehensive medical benefits, 401k with company match, and much more.

The Company believes that each team member makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities outlined in a job description. Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the employee or the organization to just the work identified. It is our expectation that each team member will offer his/her services wherever and whenever necessary to ensure the success of our endeavors and to pursue individual career growth.
We offer a competitive salary range of $70,000 to $80,000 plus bonus based on experience, skills and performance

• Customer Service & Sales:
  o Assist walk-in and will-call customers with orders and inquiries
  o Provide accurate product information (metals, specs, applications, etc.)

o Ensure fast, friendly, and professional service

• Operations & Inventory:

o Support daily store operations including opening/closing procedures
o Assist with inventory tracking, stock rotation, and restocking materials

o Monitor and maintain cleanliness and safety of the work area

• Team Leadership:

o Supervise and train front-line staff in the absence of the Manager
o Assist with scheduling and workload delegation

o Help enforce company policies, safety procedures, and quality standards

• Order Fulfillment & Logistics:

o Ensure accuracy of pick tickets, packing, and load-outs
o Coordinate with warehouse and shipping teams to streamline will-call pickups

o Assist in receiving, sorting, and staging incoming material

• Administrative Support:

o Process sales orders, invoices, and returns in the system
o Help maintain reports and logs for inventory, safety, and sales metrics
o Communicate with customers and vendors as needed