JOIN OUR TEAM!

Kenora Home Hardware Building Centre is currently seeking a motivated and results-driven Assistant Store Manager to support the daily operations of our store. This role is ideal for a natural leader who thrives in a fast-paced retail environment and is passionate about team success and customer satisfaction.

JOB SUMMARY:

The Assistant Store Manager plays a key role in supporting the Dealer-Owner and Store Manager in the overall management of store operations. Responsibilities include supervising staff, ensuring exceptional customer service, supporting merchandising and inventory functions, driving sales, and maintaining a positive work environment. The successful candidate will act as a leader and problem-solver, stepping in as Store Manager when needed and maintaining high operational standards.

QUALIFICATIONS:

• High school diploma or equivalent required; post-secondary education in business or retail management is an asset
• 2-3 years of experience in a retail environment, preferably in a leadership or supervisory role
• Strong leadership and team-building skills
• Excellent communication, problem-solving, and decision-making abilities
• Proven ability to prioritize tasks and manage time effectively
• Strong knowledge of retail operations, merchandising, and customer service best practices
• Familiarity with Home Hardware systems and policies is an asset
• Availability to work a flexible schedule including evenings, weekends, and holidays

• Support day-to-day store operations and assume leadership in the absence of the Store Manager
• Provide guidance and oversight to staff, assisting with scheduling, training, and performance management
• Help coordinate promotions and merchandising initiatives to drive traffic and sales
• Maintain and suggest improvements to store equipment and systems
• Support hiring decisions and advise on staffing needs
• Monitor and resolve customer complaints, returns, and credits in a professional and courteous manner
• Maintain store appearance and ensure merchandising standards are upheld
• Ensure compliance with store policies and procedures, including health and safety regulations
• Act as a liaison between staff and management, promoting open communication and team morale
• Work collaboratively on special projects and new initiatives as assigned