THE OPPORTUNITY

Are you a dynamic and results-driven leader passionate about delivering exceptional customer experiences? At Knoops, we’re on a mission to redefine the café experience with expertly crafted drinks and warm service. We’re seeking an Assistant Store Manager to support the Store Manager in leading the team and delivering operational excellence.

Operational Excellence: Assist in managing daily café operations, ensuring smooth workflows and exceptional customer experiences.
Team Leadership: Support and inspire the barista team, providing coaching and guidance to maintain high performance and morale.
Customer Engagement: Lead by example on the shop floor, engaging with customers and resolving any issues to maintain satisfaction.
Performance Management: Assist in setting and monitoring sales targets, KPIs, and team performance goals.
Training & Development: Support the recruitment, onboarding, and development of team members to meet Knoops’ high standards.
Stock & Financial Control: Manage stock ordering, inventory control, and assist with financial reporting.
Health & Safety: Ensure the store complies with all health, safety, and hygiene regulations.